Silverbeck Energy Services
What the paper says
Document roll-up
Current to 11 Oct 26Three documents executed on 14 Nov 2025: MSA, DPA and a Starter order form at £19,500 a year plus £6,000 implementation, running 1 Dec 2025 to 30 Nov 2026. The order form sets 90 days' renewal notice. The signed MSA states no notice period, and no executed document gives a renewal price.
Executed: The order form, the master services agreement and the data processing agreement were all executed on 14 Nov 2025. The order form is the controlling paper for Company Brain Starter: 15 users (soft limit), 4 connectors, a 12-month term from 1 Dec 2025 to 30 Nov 2026.
The executed order form and signed MSA agree on 99.5% availability, P1 first response of 4 business hours and a service credit of 5% of one month's fee. The DPA sets data protection duties only and states no price or service level.
Open items: The draft Proposal v1 of 1 Oct 2025 and the draft MSA v2 of 24 Oct 2025 were superseded by the executed copies of 14 Nov 2025. The final proposal of 6 Oct 2025 and the onboarding plan of 6 Dec 2025 are not contracts.
Contradictions:
- Renewal notice: the executed order form requires 90 days' written notice, while the signed MSA renews on 30 Nov 2026 with no notice period stated.
- Renewal price: the draft MSA v2 of 24 Oct 2025 ties renewal to the then-current price list, but no executed document states a renewal price.
- Year-two price: Proposal v1 of 1 Oct 2025 shows year 2 onwards at £19,500 subject to renewal terms, which a customer could rely on.
- Term start: the proposal of 6 Oct 2025 runs 12 months from go-live, while the executed order form fixes 1 Dec 2025 to 30 Nov 2026.
Commitments: The executed order form commits all connectors live within 28 days and nightly refresh by 07:00 customer local time on business days. Billing is annual in advance, 30 days net from invoice date.
The executed DPA commits breach notification within 24 hours, help with data rights requests within 10 working days, and a 30-day export window after termination.
Gaps: No executed document names who signed for Silverbeck Energy Services or what the renewal term will cost. The onboarding plan does not show whether go-live by the end of December 2025 was achieved.
As of 9 Oct 2026, fewer than 90 days remain before the 30 Nov 2026 term end, so the order form's notice window appears to have passed. The renewal price needs settling with the customer before that date.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance; 30 days net from invoice dateAnnual, in advance; 30 days net from invoice date · Source: doc_019_006
- End2026-11-30Source: doc_019_006
- Price£19,500 a year, plus £6,000 one-off implementation£19,500 a year, plus £6,000 one-off implementation · Source: doc_019_006
- Service levels["Availability 99.5%", "P1 first response 4 business hours", "Service credit 5% of one month's subscription fee", "Nightly refresh by 07:00 customer local time, business days", "All connectors live within 28 days"]["Availability 99.5%", "P1 first response 4 business hours", "Service credit 5% of one month's subscription fee", "Nightly refresh by 07:00 customer local time, business days", "All connectors live within 28 days"] · Source: doc_019_006
- Start2025-12-01Source: doc_019_006
- Term months12Source: doc_019_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft Starter master services agreement draft · contract · 24 Oct 2025
- Signed master services agreement executed · contract · 14 Nov 2025
- Executed data processing agreement executed · dpa · 14 Nov 2025
- Starter subscription order form executed · order form · 14 Nov 2025
- Onboarding (1)
- Starter onboarding plan issued · onboarding plan · 6 Dec 2025
- Proposals (2)
- Draft Starter tier proposal draft · proposal · 1 Oct 2025
- Starter plan sales proposal issued · proposal · 6 Oct 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Silverbeck Energy Services - Order Form (signed) | Silverbeck Energy Services - Master Services Agreement (signed) | The order form requires 90 days' written notice to stop renewal; the signed MSA states no notice period. |
| Silverbeck Energy Services - Master Services Agreement v2 | Silverbeck Energy Services - Master Services Agreement (signed) | The draft MSA v2 of 24 Oct 2025 prices renewal at the then-current price list; the signed MSA states no renewal price. |
| Silverbeck Energy Services - Proposal v1 | Silverbeck Energy Services - Order Form (signed) | Proposal v1 of 1 Oct 2025 shows year 2 onwards at £19,500 subject to renewal terms; the executed order form states no renewal price. |
| Silverbeck Energy Services - Proposal | Silverbeck Energy Services - Order Form (signed) | The proposal of 6 Oct 2025 sets a term of 12 months from go-live; the executed order form fixes 1 Dec 2025 to 30 Nov 2026. |