Ardcarne Life Assurance

Order form, MSA and DPA executed 4 Sep 2026: Enterprise tier at £125,000 per year, 1 Oct 2026 to 30 Sep 2027, 99.9% availability, freshness credits. Four drafts are superseded; a draft MSA incident term and two duplicate onboarding plans need resolving.

Executed: the order form, Master Services Agreement and Data Processing Agreement were all signed on 4 Sep 2026. The order form, signed by Ronan Tierney and Matteo Ricci, sets the Enterprise tier at £125,000 per year.

The term runs 1 Oct 2026 to 30 Sep 2027. The order form's £155,000 total contract value includes the one-off implementation, which the signed MSA puts at £30,000.

Open items: all four drafts are superseded by the executed copies. Two onboarding plans, dated 3 Oct 2026 and 4 Oct 2026, are BB-Demo delivery documents with customer acceptance still to come at kick-off.

The final security questionnaire of 9 May 2026 still shows Matteo's sign-off as not given and the Ardcarne security contact's receipt as awaited.

Contradictions:

• The draft MSA of 20 Aug 2026 offers incident notice within twenty-four hours and two post-incident actions by year end; the executed DPA says only without undue delay.
• The draft MSA labelled v1 is dated after the draft labelled v2 of 24 Jul 2026, so the version numbers run backwards.
• The onboarding plans call £125,000 contracted annual recurring revenue and cite 150 users; the order form calls it the annual subscription and states no user number.
• The two onboarding plans are each filed as final version 1, by Ollie Pearson and Elena Novak, a day apart.

Commitments:

• Availability 99.9% and P1 first response of 0.5 hours, stated as 30 minutes in the signed MSA.
• Nightly refresh complete by 07:00 on business days, with a credit of 10% of one month's fee per breach month for availability and data freshness.
• Annual billing in advance, payable 30 days from invoice.
• Implementation of twelve weeks for up to twelve connectors, with connector dates set later in the implementation plan.
• Renewal by agreement of both parties, with no auto-renewal or notice period stated.

Gaps: all twelve documents were read. No document gives connector go-live dates, and the order form states no user or connector numbers.

AI · claude-opus-5-5 · 11 Oct 2026