Ardcarne Life Assurance - Master Services Agreement v2
Documentdraft Ardcarne Life Assurance: documents · contract · draft · 2026-07-24
Unexecuted draft MSA v2 issued 24 Jul 2026 for the Enterprise tier. It states £125,000 annual subscription plus £30,000 implementation, 99.9% availability and P1 first response within 0.5 hours (half an hour). Four points remain open.
What it says
What this says
Current to 11 Oct 26Unexecuted draft MSA v2 issued 24 Jul 2026 for the Enterprise tier. It states £125,000 annual subscription plus £30,000 implementation, 99.9% availability and P1 first response within 0.5 hours (half an hour). Four points remain open.
What it is: a draft Master Services Agreement, marked "Draft, for review. Not executed.", issued by Matteo Ricci. It is not binding until both parties sign, and the executed copy will supersede it.
Commits: subscription from 1 Oct 2026 to 30 Sep 2027, billed annually in advance, invoices payable within 30 days. Service credit is 10% of one month's fee for each month in which a breach occurs, covering availability and data freshness.
Unusual: the P1 first response of half an hour and the stated freshness credit follow the Enterprise standard. Up to twelve connectors are in scope, but go-live days are not stated.
Not settled: governing law, incident wording after the July outage, connector go-live commitments and final liability wording are open. The signature block is empty and the customer signatory is not named. Renewal is by written agreement, with no automatic renewal.
As found in this document
Current to 9 Oct 26- Date end30 Sep 2027Source: object_read:doc_008_006
- Date start1 Oct 2026Source: object_read:doc_008_006
- Price£125,000Source: object_read:doc_008_006
- Subscription price£125,000 annual recurringSource: object_read:doc_008_006
- Implementation fee£30,000 one-offSource: object_read:doc_008_006
- Total contract value£155,000Source: object_read:doc_008_006
- Availability99.9%Source: object_read:doc_008_006
- P1 first responseWithin 0.5 hours (half an hour)Source: object_read:doc_008_006
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_008_006
- Service credit10% of one month's fee for each month in which a breach occurs10% of one month's fee for each month in which a breach occurs · Source: object_read:doc_008_006
- Credit basisAvailability and data freshnessSource: object_read:doc_008_006
- BillingThe subscription is billed annually in advanceThe subscription is billed annually in advance · Source: object_read:doc_008_006
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_008_006
- ImplementationTwelve weeks from the start date, up to twelve connectors in scopeTwelve weeks from the start date, up to twelve connectors in scope · Source: object_read:doc_008_006
The document
Body
Ardcarne Life Assurance - Master Services Agreement v2
Status: Draft, for review. Not executed.
Draft issued 24 Jul 2026 by Matteo Ricci, Account Executive, BB-Demo. Customer success lead: Elena Novak.
This draft replaces the earlier version circulated to Ardcarne Life Assurance. It is not binding until both parties have signed it, and it will be superseded by the executed copy on the day of signature.
Parties
| Party | Description |
|---|---|
| Supplier | BB-Demo, a London data business, which provides the company brain and runs it inside the Customer's own Snowflake account |
| Customer | Ardcarne Life Assurance, a life and pensions insurer headquartered in Dublin, supervised by the Central Bank of Ireland and subject to DORA |
Background
A. The Customer wishes to give broker distribution and customer service one view of each broker firm.
B. The Supplier will provide the Enterprise tier of the company brain, together with a fixed-fee implementation, under the terms of this Agreement.
C. The Customer's security team has run a security review of the Supplier, and the Supplier has supported that review as part of the Enterprise implementation.
Read the whole document (5,300 characters)
Services and commercial lines
| SKU | Line | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain - Enterprise | one | £125,000 | None | £125,000 | Annual recurring |
| IMP-ENTERPRISE | Implementation - Enterprise (twelve weeks, security review, up to twelve connectors) | one | £30,000 | None | £30,000 | One-off |
Total contract value: £155,000, made up of the £125,000 annual subscription and the one-off £30,000 implementation fee.
The annual recurring amount is £125,000. The implementation fee is charged once and does not recur.
Term
A. The subscription starts on 1 Oct 2026.
B. The initial term ends on 30 Sep 2027.
C. Renewal is by written agreement of both parties, agreed ahead of the end of the initial term. The Customer's account owner at BB-Demo is Matteo Ricci and the customer success lead is Elena Novak.
Billing and payment
A. The subscription is billed annually in advance.
B. The implementation fee is invoiced once, as a fixed fee.
C. Invoices are payable within 30 days of the invoice date.
D. All amounts are in pounds sterling and exclude any applicable taxes.
Service levels
The following service levels apply to the Enterprise tier.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | Within 0.5 hours (half an hour) |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which a breach occurs |
| Credit basis | Availability and data freshness |
The Supplier acknowledges that, under the Enterprise tier, service credits apply to data freshness as well as to availability. A brain that answers on stale data is available, but it is not fresh, and the freshness commitment above applies in that case.
Implementation
A. The implementation runs for twelve weeks from the start date and includes security review support.
B. Up to twelve connectors are in scope. Any connector the parties name in the order form carries a commitment to go live within an agreed number of days, which both parties will confirm in writing before signature.
C. The Supplier will not commit to any go-live date that its engineering team has not agreed.
Data protection and regulatory cooperation
A. The company brain is built and run inside the Customer's own Snowflake account, so the Customer's data stays within the Customer's environment.
B. The Supplier will cooperate reasonably with the Customer's obligations under DORA and with requests from the Central Bank of Ireland that relate to the services.
C. The Supplier will tell the Customer's security team promptly and in writing about any incident that affects the services.
Confidentiality
Each party will keep the other's confidential information confidential, use it only for the purposes of this Agreement, and return or delete it on request when the Agreement ends, subject to any legal retention duty.
Liability
The liability provisions in the Supplier's standard Master Services Agreement apply, subject to any changes the parties agree in writing during review.
Open points for review
| Point | Owner | Note |
|---|---|---|
| Governing law and jurisdiction | Matteo Ricci with the Customer's legal team | Open point; to be confirmed in writing |
| Incident information shared during the security review | Matteo Ricci | Customer security team to confirm that the incident summary supplied during the July outage is reflected in the regulatory cooperation clause |
| Connector go-live commitments | Matteo Ricci with engineering | Connector list to be confirmed in writing before signature |
| Final liability wording | Customer's legal team | Awaiting comments on the standard provisions |
Signature block
This draft is not signed. The signature block below is for use on the executed copy.
| For BB-Demo | For Ardcarne Life Assurance | |
|---|---|---|
| Name | Matteo Ricci | Authorised signatory |
| Title | Account Executive | Authorised signatory, as named by the Customer |
| Signature | ||
| Date |
Unusual terms
Current to 9 Oct 26- Draft not executed
- Connector go-live days not yet stated
- Renewal by written agreement only