Ardcarne Life Assurance - Onboarding Plan
Documentfinal Ardcarne Life Assurance: documents · onboarding_plan · final · 2026-10-03
Version 1 onboarding plan prepared by Ollie Pearson on 3 Oct 2026 for an Enterprise contract running 1 Oct 2026 to 30 Sep 2027. It sets five phases from mobilise to handover. It states £125,000 contracted annual recurring revenue and 150 licensed users.
What it says
What this says
Current to 11 Oct 26Version 1 onboarding plan prepared by Ollie Pearson on 3 Oct 2026 for an Enterprise contract running 1 Oct 2026 to 30 Sep 2027. It sets five phases from mobilise to handover. It states £125,000 contracted annual recurring revenue and 150 licensed users.
What it is: an internal B-Brain delivery plan, signed off by three B-Brain staff on 3 Oct 2026. Ardcarne's sponsor and project lead are to confirm acceptance at kick-off, so customer acceptance is not yet shown.
Commits: the plan aims for the nightly refresh to be "complete by 07:00 on business days" and for SSO and SCIM to be switched on. It names Elena Novak for adoption and Matteo Ricci for scope and commercial questions.
Unusual: customer roles are placeholders such as "Job title: project lead", so no Ardcarne individuals are named. The plan also flags regulatory scrutiny under DORA and the Central Bank of Ireland, and the July outage history.
Not settled: the plan defers to the order form, saying "the order form wins" where they differ. It gives no connector delivery dates, no service credits and no named Ardcarne administrators.
As found in this document
Current to 9 Oct 26- Date end30 Sep 2027Source: object_read:doc_008_011
- Date start1 Oct 2026Source: object_read:doc_008_011
- Nightly refreshcomplete by 07:00 on business dayscomplete by 07:00 on business days · Source: object_read:doc_008_011
- Licensed users150Source: object_read:doc_008_011
- Contract start1 Oct 2026Source: object_read:doc_008_011
- Contract end30 Sep 2027Source: object_read:doc_008_011
- Same-day issue raisingAny issue that could affect the nightly refresh or access is raised the same day through the helpdesk, with a copy to the project lead.Any issue that could affect the nightly refresh or access is raised the same day through the helpdesk, with a copy to the project lead. · Source: object_read:doc_008_011
The document
Body
Unusual terms
Current to 9 Oct 26- Customer roles left as job-title placeholders
- Customer acceptance deferred to kick-off
- Plan defers to order form on any difference