Ardcarne Life Assurance - Master Services Agreement (signed)
Documentexecuted Ardcarne Life Assurance: documents · contract · executed · 2026-09-04
Executed MSA and order form signed 4 Sep 2026 for an Enterprise subscription at £125,000 a year plus a £30,000 one-off implementation. Service levels: availability 99.9%, P1 first response 30 minutes. Term runs 1 Oct 2026 to 30 Sep 2027.
What it says
What this says
Current to 11 Oct 26Executed MSA and order form signed 4 Sep 2026 for an Enterprise subscription at £125,000 a year plus a £30,000 one-off implementation. Service levels: availability 99.9%, P1 first response 30 minutes. Term runs 1 Oct 2026 to 30 Sep 2027.
What it is: the executed MSA between B-Brain and Ardcarne Life Assurance, with the order form inside it. It states that the table "decides the contracted price and terms" and replaces any earlier proposal or draft.
Commits: Enterprise service levels from the start date, with credits for availability and for data freshness. Subscription is billed annually in advance, invoices payable within 30 days, and implementation runs twelve weeks for up to twelve connectors.
Unusual: the order form lists up to twelve connectors and the text says B-Brain "will not commit to any go-live date that its engineering team has not agreed". The agreement also refers to DORA and the Central Bank of Ireland.
Not settled: renewal is "by agreement of both parties", with no auto-renewal or notice period stated. Connector dates are left to a later implementation plan. The customer signatory is not named, only an authorised signatory.
As found in this document
Current to 9 Oct 26- Date end30 Sep 2027Source: object_read:doc_008_008
- Date signed4 Sep 2026Source: object_read:doc_008_008
- Date start1 Oct 2026Source: object_read:doc_008_008
- Price£125,000Source: object_read:doc_008_008
- Subscription fee£125,000 annual recurring charge, billed annually, in advance£125,000 annual recurring charge, billed annually, in advance · Source: object_read:doc_008_008
- Implementation fee£30,000 one-off, fixed fee, invoiced once£30,000 one-off, fixed fee, invoiced once · Source: object_read:doc_008_008
- Total contract value£155,000Source: object_read:doc_008_008
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_008_008
- Availability99.9%Source: object_read:doc_008_008
- P1 first response30 minutesSource: object_read:doc_008_008
- Nightly refreshComplete by 07:00 Irish local time on business daysComplete by 07:00 Irish local time on business days · Source: object_read:doc_008_008
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_008_008
- Implementationtwelve weeks from the start date, up to twelve connectorstwelve weeks from the start date, up to twelve connectors · Source: object_read:doc_008_008
- Connector datesDates for individual connectors will be confirmed in writing in the implementation planDates for individual connectors will be confirmed in writing in the implementation plan · Source: object_read:doc_008_008
The document
Body
Unusual terms
Current to 9 Oct 26- Credits for data freshness as well as availability
- Renewal by agreement, no auto-renewal
- DORA incident information duty
- No go-live date without engineering agreement