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Follow-up from the QBR

Email thread

Harcastle Environmental logo Harcastle Environmental · cs

Marcus Bell sent a post-review summary on 27 Nov 2025: usage up, headroom on 40 users, connectors loading, no tickets or overdue invoices. He flagged the £40k Growth renewal on 10 Apr 2026. No customer response in the thread.

What was said

What this says

Current to 13 Oct 26

Marcus Bell sent a post-review summary on 27 Nov 2025: usage up, headroom on 40 users, connectors loading, no tickets or overdue invoices. He flagged the £40k Growth renewal on 10 Apr 2026. No customer response in the thread.

Ask: Marcus set actions for Imran, Nicola and Andrew: check new sources against the connector allowance, a by-team usage view, and a formal renewal notice.

Customer view: There is no customer response in the thread, so agreement with the summary is not shown. It invited corrections.

Next: Lewis Kerr is to be in touch on the commercial side. The thread does not show the renewal outcome.

AI · claude-sonnet-5-5 · 13 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages1
First message2025-11-27
Last message2025-11-27

Messages

  1. Marcus Bell
    Marcus Bell 27 Nov 2025 08:19
    to Nicola Brearley, Andrew Sugden, Imran Hussain
    Hi all, Thanks for making time for the review. Here is a short summary so we all have the same notes. What we covered: - Usage is up on the previous quarter, with more questions being asked and more of the account management team using the brain regularly. - You have 40 licensed users and there is headroom against that, so no change needed for now. - No support tickets have been raised recently and there are no overdue invoices. - The connectors are loading as expected, and records are still being indexed each night. What happens next: - Imran: if you plan to add any further sources, let me know before you switch them on and I'll check them against your connector allowance with you. - Nicola: I'll pull together the by-team usage view you asked for and send it over next week. - Andrew: your Growth subscription at £39,600 a year runs to 10 Apr 2026. I'll send the formal renewal notice in good time and Lewis Kerr will be in touch on the commercial side. If I've missed anything or got something wrong, tell me and I'll correct it. Happy to jump on a call if it's easier to talk through. Thanks, Marcus

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