Brakkevoort Logistics / BB-Demo – Renewal
Callcompleted
Brakkevoort Logistics: documents · 2026-02-23 09:30
Renewal call with Pieter van Dam, Marloes Hendriks and new attendee Wouter Kok. Finance confirmed £44,000 matches the invoices, and Marloes will only agree terms in writing. Pieter wants no extra users but still wants the contract folder connected.
What was said
What this says
Current to 11 Oct 26Renewal call with Pieter van Dam, Marloes Hendriks and new attendee Wouter Kok. Finance confirmed £44,000 matches the invoices, and Marloes will only agree terms in writing. Pieter wants no extra users but still wants the contract folder connected.
What happened: Tom Ashdown walked through the open renewal at £44,000, expected to close on 16 Mar 2026, with the new term starting 1 Apr 2026. Marloes and Wouter confirmed the contract and invoices match and nothing is overdue.
Customer view: Marloes will not discuss changes verbally and described the plan as not an agreement. She wants the order form with the amount, billing schedule and user count.
Commercial: Pieter does not want more users, with forty licensed and about a third used. The call does not show a renewal price beyond the current £44,000.
Watch: the contract folder connector promised last year is still not done, and Daniel Okafor owned the drift. Wouter's question on keeping the invoice reference stays open until Tom checks with finance.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown sends the draft renewal order form and the invoice reference answer to Marloes this week.
- Daniel Okafor sends Pieter and Wouter the connector requirements for the contract folder by the end of the week.
- Marloes Hendriks reviews the draft against the contract and replies in writing.
Risks
Current to 9 Oct 26- The contract folder connector planned last year is still not done and has drifted waiting on customer IT permissions.
- Marloes treats the plan as not an agreement, so signature depends on her written review of the draft.
- If the invoice reference changes, finance will demand a corrected invoice, which could slow payment or signing.
Opportunities
Current to 9 Oct 26- Delivering the contract folder connector would show the brain deepening its roots in the account.
- The customer uses about a third of forty licensed users, so a value case on adoption could support the renewal.
Transcript
Daniel Okafor NoneGood morning, everyone, and thank you all for your time. Let me just check who's here. Pieter, Marloes, and I think Wouter is new to this call, welcome.
Wouter Kok NoneGood morning. Wouter Kok, Financial Controller. I process the invoices, so Marloes asked me to join.
Tom Ashdown NoneMorning, all. Good to meet you, Wouter. How's the week been, Pieter? Hope you're having a calmer one.
Pieter van Dam NoneGood morning. A bit calmer, yes. And usage has improved, you will have seen. Daniel, check your numbers first.- Daniel Okafor NoneHappy to. The average active users have settled at about thirteen, which is roughly where they were the quarter before, so the fall has stopped and held. It's nothing to celebrate yet, but it's steady, and the second training session seems to have helped. One ticket this month, nothing urgent.
Marloes Hendriks NoneBefore anything else I state what I have checked. The contract ends 31 Mar 2026. The current annual value is £44,000. Invoiced and contracted match. Nothing is overdue.- Wouter Kok NoneI confirm. Four quarterly invoices, all paid on time. No credit notes.
- Tom Ashdown NoneBrilliant, thank you both. So the deal I have open is the renewal at forty-four thousand, expected to close on 16 Mar 2026, and the new term would start on 1 Apr 2026. Now, I want to be careful here. I don't want to quote anything from memory, so I'll confirm the final terms in writing.
- Marloes Hendriks NoneIn writing, yes. I need the renewal order form, with the amount, the billing schedule and the user count. Quarterly in advance, as agreed.
- Tom Ashdown NoneUnderstood, quarterly in advance stays. I'll send the draft this week. Marloes, is there anything in the current terms you'd want changed?
- Marloes Hendriks NoneI will not discuss changes verbally. I review the draft against the contract, and then I tell you in writing.
- Tom Ashdown NoneFair enough, no drama. Pieter, from your side, anything you'd like included? More users, more connectors, a different setup?
- Pieter van Dam NoneNot more users now. We have forty and use a third. I want to keep it as it is. But I still want the contract folder connected. That was the plan from last year and it is not done.
- Daniel Okafor NoneI should own that one, Pieter. It's been waiting on permissions at your end, and I've let it drift. Just to close the loop, shall I write down what's needed from IT and what we'd do from our side, and send it to you and Wouter by the end of the week?
- Pieter van Dam NoneYes. Send to me. Then I give it to IT with a date. What is the plan if they say no?
- Daniel Okafor NoneThen we'd talk about a smaller first step, perhaps one folder. I won't guess at timings until I know what IT can open. I'll come back to you once I've seen the details.
- Wouter Kok NoneOne question from finance. Will the invoice reference stay the same? Our system matches on it.
- Tom Ashdown NoneGood question. I don't want to say yes from memory, so let me check with our finance team and include it in the written confirmation.
- Marloes Hendriks NonePlease include it. If the reference changes, I need a corrected invoice, not a note.
- Tom Ashdown NoneNoted. So, summary. I send the draft renewal and the invoice reference answer this week. Daniel sends the connector requirements. Marloes reviews in writing, and we aim to have it signed by the middle of March. Does that work for you?
- Marloes Hendriks NoneIt works as a plan. It is not an agreement. I will confirm in writing.
- Pieter van Dam NoneFine for me. Thanks, all. Groet.
- Daniel Okafor NoneThank you, everyone. Best wishes.
- Tom Ashdown NoneCheers, all. Speak soon.