Quaystead Marine Services / BB-Demo – Discovery
Callcompleted
Quaystead Marine Services: documents · 2024-09-03 15:30
Discovery call: Quaystead joins contracts and job tickets by hand from two systems. Tom Ashdown indicated Starter tier at around £25,500 for year one, to be firmed up after a demo on their own data.
What was said
What this says
Current to 11 Oct 26Discovery call: Quaystead joins contracts and job tickets by hand from two systems. Tom Ashdown indicated Starter tier at around £25,500 for year one, to be firmed up after a demo on their own data.
What happened: Tom Ashdown ran discovery with Luke Oakes and Asif Nuttall. Luke described contract terms and job tickets sitting in two separate in-house systems, pulled together by hand.
Customer view: Luke says this happens daily and errors creep in. Asif, the managing director, wants visibility of their best customers and the volume of work done for them.
Commercial: Tom pointed to Starter tier for about a dozen users and quoted around £25,500 all-in for year one. Asif only called this useful context, so price is untested.
Watch: No CRM exists, and call recordings are a separate matter. The next step is a questionnaire, then a demo on their own data.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown sends the database questionnaire after the call.
- Hannah, the solutions engineer, builds and schedules the demo on a sample of their contracts and tickets.
- Luke Oakes returns the questionnaire so the demo can be booked.
Risks
Current to 9 Oct 26- Price was only indicative and Asif Nuttall gave no reaction beyond calling it useful context.
- Both source systems are bespoke in-house builds, so the questionnaire answers matter for the demo.
Opportunities
Current to 9 Oct 26- A dozen or more users across operations, admin and finance fits Starter tier.
- Call recordings could be a later connector once contracts and tickets are live.
Transcript
Tom Ashdown NoneHi Luke, Asif, thanks for your time. How are things on the Solent?
Asif Nuttall NoneBusy as ever, Tom. Looking forward to hear what you've got.- Tom Ashdown NoneSo Luke reached out a few weeks back about a data problem you're seeing. Luke, why don't you paint the picture for me?
Luke Oakes NoneYeah, so the challenge for us is that we've got customer contracts: all the terms, the scope, the rates, living in one system. Then we've got a separate ticketing system where we log all the jobs and the work. When someone in operations or finance wants to know what we've done for a customer, they have to manually bring that information together from two places.- Tom Ashdown NoneRight. So if I'm a customer, how often is someone on your team digging through both systems to understand the picture?
- Luke Oakes NoneRegularly. Daily, maybe. A customer calls in with a question about a job or a contract, and we're pulling data from two different places to answer. It's clunky. And sometimes errors creep in.
- Asif Nuttall NoneFrom a business perspective, we'd like better visibility into who our best customers are and what volume of work we're doing for them. Right now it's all scattered.
- Tom Ashdown NoneOkay, so if I can help you get that in one place, you get faster answers and better visibility. How many people would be using something like this?
- Luke Oakes NoneI'd say a dozen, maybe more. Operations, admin, finance.
- Tom Ashdown NoneAnd what systems are we talking about? What holds the contracts?
- Luke Oakes NoneWe use a bespoke contracts system, built in house, tied to our database. And the ticketing is in another system we've built.
- Tom Ashdown NoneOkay. And is there anything else, do you track customer calls, do you have a CRM?
- Luke Oakes NoneNo CRM. We've got call recordings, but that's a separate thing. The immediate priority is contracts and tickets.
- Tom Ashdown NoneMakes sense. So what I'd propose is a demo on your own data. We'd pull a sample of contracts and tickets, show you how you'd query that together in the brain, something like 'show me all the work for this customer and the contract terms'. Does that help?
- Luke Oakes NoneThat's exactly what we need to see.
- Tom Ashdown NoneGreat. So here's what we'd do, I'll send you a questionnaire after the call. It just helps us understand your database setup so Hannah, our solutions engineer, can build the demo right. Then we'd get that back to you in a few weeks with a time slot booked.
- Asif Nuttall NoneHow much are we talking about, investment-wise?
- Tom Ashdown NoneSo for a dozen users, we'd be looking at Starter tier. That's an implementation fee and then an annual subscription. Total for year one, it'd be around £25,500 all-in. But that's something we'll firm up once you've seen the demo and know you want to go ahead.
- Asif Nuttall NoneOkay, that's useful context.
- Tom Ashdown NoneSo let me send that questionnaire over, you get it back to me, and we'll get Hannah to schedule the demo for mid-September or so. Sound good?
- Luke Oakes NoneYep, that works.
- Tom Ashdown NoneCheers, folks. Speak soon.