Hollins Tarrant

The order form executed 22 Dec 2025 sets the current Starter term, 4 Jan 2026 to 3 Jan 2027, at nineteen thousand five hundred pounds a year under the 13 Dec 2023 MSA. Every draft has been superseded. No paper exists yet for the next renewal.

Executed: The order form signed 22 Dec 2025 covers Starter for fifteen users, billed annually in advance, payable thirty days from invoice. It sits under the master services agreement and the data processing agreement, both signed 13 Dec 2023.

The earlier executed order forms, signed 13 Dec 2023 and 24 Dec 2024, covered the first two terms at the same price. Both of those terms have ended.

Open items: Four drafts are held: the proposal of 2 Nov 2023, MSA v2 of 27 Nov 2023, and the renewal proposals of 28 Oct 2024 and 24 Oct 2025. A later executed document supersedes each one, so none is open now.

No renewal proposal or draft order form exists for the term after 3 Jan 2027. That renewal moves Starter from the v1 list to the v2 list, a rise of +12.8%. The 6 May 2026 QBR times Tom Ashdown's commercial check-in only as later this year.

Contradictions: The drafts and final proposals match the executed paper on price, tier and service levels. No conflict on price, dates or scope was found.

The onboarding plan and the QBR decks call the subscription contracted annual recurring revenue. That label is their own wording, and the executed order form is the source for the price.

Commitments: These obligations are live under the 22 Dec 2025 order form and the 13 Dec 2023 agreements:

• ninety-nine point five per cent availability
• four business hours for a P1 first response
• nightly refresh complete by 07:00 customer local time on business days
• a service credit of five per cent of one month's fee, for availability only
• data stays in the customer's own Snowflake account

Gaps: All 18 documents were read. No executed document names the customer signatory, states a renewal or notice clause, or sets connector delivery dates.

The 6 May 2026 QBR reports average active users under three against fifteen licensed. The documents do not show whether its recovery plan was carried out.

AI · claude-opus-5-5 · 11 Oct 2026