What the paper says
Document roll-up
Current to 11 Oct 26All 30 documents read. The order form executed 26 Jun 2026 puts Fenmoor on Enterprise at £125,000 per year, 1 Jul 2026 to 30 Jun 2027, with freshness credits. An expansion proposal of 5 Oct 2026 and its internal draft are open and unpriced.
Executed: The order form signed 26 Jun 2026 governs: Enterprise at £125,000 per year, 1 Jul 2026 to 30 Jun 2027, signed by Richard Thorne for Fenmoor and Priya Raman for B-Brain. It replaces the Growth renewal order form of 1 Jul 2025 at £44,000 a year, which ended 30 Jun 2026.
Other executed paper: the MSA, the DPA and the first Growth order form, all signed 17 Jun 2024. That first order form's term ended 30 Jun 2025.
Open items:
- The expansion proposal of 5 Oct 2026 covers extra users, connectors, Premium support, Sandbox and a training day. It is unpriced and unsigned, and no reply is shown.
- The internal draft of 30 Sep 2026 for the same expansion was not shared with the customer.
- The draft MSA v2 of 12 May 2026 has four open points and is not shown as executed.
- The draft security questionnaire of 3 Nov 2025 still has open answers.
Contradictions: The draft Enterprise order form of 19 Jun 2026 left price, implementation fee, start date and credit basis open. The executed form of 26 Jun 2026 settles these and supersedes the draft.
The draft MSA v2 of 12 May 2026 and the draft questionnaire of 3 Nov 2025 still describe Growth terms with availability-only credits. Fenmoor could rely on either, so both should be withdrawn or updated.
Commitments: The executed order form sets 99.9% availability, a P1 first response of 30 minutes, and nightly refresh complete by 07:00 customer local time on business days. Credits are 10% of one month's fee for each month with a breach, on availability and data freshness, and billing is annual in advance, 30 days from invoice.
Gaps: The executed form gives no user or connector figures and no discount. Its only renewal term is that B-Brain will give notice ahead of the end date, with no notice period. No invoices were among these records.
Ownership: QBR decks up to 15 Sep 2026 name Priya Raman as account owner. The 30 Sep 2026 draft says the account has no active account executive, so HR must confirm who owns the account.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance, payable 30 days from invoiceAnnual, in advance, payable 30 days from invoice · Source: doc_001_026
- End2027-06-30Source: doc_001_026
- Price£125,000 per yearSource: doc_001_026
- Service levels["99.9% availability", "P1 first response 0.5 hours (30 minutes)", "Nightly refresh complete by 07:00 customer local time on business days", "Credits of 10% of one month's fee for each month with a breach, availability and data freshness"]["99.9% availability", "P1 first response 0.5 hours (30 minutes)", "Nightly refresh complete by 07:00 customer local time on business days", "Credits of 10% of one month's fee for each month with a breach, availability and data freshness"] · Source: doc_001_026
- Start2026-07-01Source: doc_001_026
- Term months12Source: doc_001_026
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (8)
- Unsigned draft master services agreement draft · contract · 24 May 2024
- Executed Growth tier master agreement executed · contract · 17 Jun 2024
- Executed data processing agreement executed · dpa · 17 Jun 2024
- Executed Growth order form executed · order form · 17 Jun 2024
- Signed Growth renewal order form executed · order form · 1 Jul 2025
- Draft master services agreement, unsigned draft · contract · 12 May 2026
- Draft Enterprise upgrade order form draft · order form · 19 Jun 2026
- Signed Enterprise order form executed · order form · 26 Jun 2026
- Onboarding (1)
- Eight-week onboarding plan issued · onboarding plan · 7 Jul 2024
- Proposals (7)
- Draft Growth tier proposal draft · proposal · 26 Apr 2024
- Final Growth tier proposal issued · proposal · 1 May 2024
- Enterprise upgrade proposal issued · proposal · 30 Jun 2025
- Enterprise upgrade proposal draft draft · proposal · 6 Oct 2025
- Proposal to move to Enterprise issued · proposal · 9 Oct 2025
- Draft expansion proposal for Enterprise draft · proposal · 30 Sep 2026
- Enterprise expansion proposal issued · proposal · 5 Oct 2026
- QBRs (9)
- Quarterly business review deck issued · qbr deck · 20 Nov 2024
- Quarterly review ahead of renewal issued · qbr deck · 11 Feb 2025
- Quarterly review ahead of renewal issued · qbr deck · 18 May 2025
- Quarterly review, narrow adoption issued · qbr deck · 11 Aug 2025
- Quarterly review of Growth account issued · qbr deck · 13 Nov 2025
- Quarterly review before renewal issued · qbr deck · 12 Feb 2026
- QBR deck ahead of renewal issued · qbr deck · 18 May 2026
- Quarterly business review, Enterprise tier issued · qbr deck · 16 Aug 2026
- Quarterly business review, Enterprise tier issued · qbr deck · 15 Sep 2026
- Renewals (2)
- Draft Growth renewal proposal draft · renewal proposal · 28 Apr 2025
- Growth renewal proposal, unchanged terms issued · renewal proposal · 1 May 2025
- Security (2)
- Security questionnaire for Growth review issued · security questionnaire · 11 Apr 2024
- Draft security questionnaire answers draft · security questionnaire · 3 Nov 2025
- Success plans (1)
- First-year Growth success plan issued · success plan · 18 Sep 2024
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Fenmoor Specialty Underwriting - Order Form v1 | Fenmoor Specialty Underwriting - Order Form (signed) | The draft Enterprise order form of 19 Jun 2026 left price, implementation fee, start date and credit basis open; the executed form of 26 Jun 2026 sets £125,000 per year and availability and freshness credits. |
| Fenmoor Specialty Underwriting - Master Services Agreement v2 | Fenmoor Specialty Underwriting - Order Form (signed) | The draft MSA v2 of 12 May 2026 describes the Growth tier with forty licensed users and availability-only credits; the executed order form moves Fenmoor to Enterprise with freshness credits. |
| Fenmoor Specialty Underwriting - Security Questionnaire v1 | Fenmoor Specialty Underwriting - Order Form (signed) | The draft security questionnaire of 3 Nov 2025 gives Growth P1 response and availability-only credits; the executed order form sets a 30-minute P1 response and freshness credits. |
| Fenmoor Specialty Underwriting - QBR | Fenmoor Specialty Underwriting - Proposal v1 | The QBR deck of 15 Sep 2026 names Priya Raman as account owner; the internal draft of 30 Sep 2026 says the account has no active account executive. |