Fenmoor Specialty Underwriting - Order Form (signed)
Documentexecuted Fenmoor Specialty Underwriting: documents · order_form · executed · 2026-06-26
Executed order form moving Fenmoor from Growth to Enterprise for 1 Jul 2026 to 30 Jun 2027 at £125,000 per year. Availability is 99.9%, P1 first response is 0.5 hours (30 minutes), and credits cover availability and data freshness.
What it says
What this says
Current to 11 Oct 26Executed order form moving Fenmoor from Growth to Enterprise for 1 Jul 2026 to 30 Jun 2027 at £125,000 per year. Availability is 99.9%, P1 first response is 0.5 hours (30 minutes), and credits cover availability and data freshness.
What it is: an executed order form under the master services agreement, signed on 26 Jun 2026 by Richard Thorne for the customer and Priya Raman for BB-Demo. It states that it "supersedes any earlier draft of the Enterprise order form".
Commits: "Annual, in advance, £125,000 per year", payable "30 days from invoice", exclusive of VAT. Service levels are 99.9% availability, P1 first response of 0.5 hours (30 minutes), and nightly refresh "Complete by 07:00 customer local time on business days".
Unusual: credits are "10% of one month's fee for each month with a breach" on both availability and data freshness. The annual price replaces the Growth price of £44,000 from the start date.
Not settled: renewal is "annual, and BB-Demo will give notice ahead of the end date", with no notice period stated. User and connector allowances are described as the Enterprise allowance without figures, and no discount is stated.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2027Source: object_read:doc_001_026
- Date signed26 Jun 2026Source: object_read:doc_001_026
- Date start1 Jul 2026Source: object_read:doc_001_026
- Price£125,000Source: object_read:doc_001_026
- Availability99.9%Source: object_read:doc_001_026
- P1 first response0.5 hours (30 minutes)Source: object_read:doc_001_026
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_001_026
- Service credits10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_001_026
- Credit basisAvailability and data freshnessSource: object_read:doc_001_026
- Annual price£125,000Source: object_read:doc_001_026
- Billing frequencyAnnual, in advanceSource: object_read:doc_001_026
- Payment terms30 days from invoiceSource: object_read:doc_001_026
The document
Body
Fenmoor Specialty Underwriting - Order Form (signed)
Status: Executed. Signed on 26 Jun 2026. This order form is made under the master services agreement between the parties and supersedes any earlier draft of the Enterprise order form.
Parties
| Customer | Supplier | |
|---|---|---|
| Legal name | Fenmoor Specialty Underwriting | BB-Demo |
| Location | London | London |
| Signatory | Richard Thorne, Chief Operating Officer | Priya Raman, Account Executive |
| Customer success manager | Daniel Okafor |
Background
Fenmoor has been a BB-Demo customer since 1 Jul 2024 on the Growth tier, at £44,000 a year with 40 licensed users. The Growth term ends on 30 Jun 2026. This order form moves Fenmoor to the Enterprise tier from the start date below, so that underwriting operations can answer capacity providers' oversight questions from one company-wide view.
Order lines
Read the whole document (3,314 characters)
| Line | Item | Description | Basis |
|---|---|---|---|
| A | Subscription | The Enterprise tier of the company brain, including pages, chat and search, the dashboards builder, quarterly business reviews, SSO and SCIM, and an executive sponsor | Annual, in advance, £125,000 per year |
| B | Users | The Enterprise user allowance | Included in the subscription |
| C | Connectors | The Enterprise connector allowance | Included in the subscription |
Price and term
| Item | Commitment |
|---|---|
| Tier | Enterprise |
| Annual price | £125,000 |
| Total contract value | £125,000 |
| Start date | 1 Jul 2026 |
| End date | 30 Jun 2027 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
The annual price replaces the Growth subscription price of £44,000 from the start date. The total contract value is the value of the twelve month term shown above.
Service levels
The following service levels apply from the start date and take precedence over the standard service schedule where they differ.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours (30 minutes) |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credits | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Service credits are available for both availability and data freshness under this order form. A service credit is a one-off credit against a later invoice and does not change the annual price.
Billing
- The annual fee is invoiced on the start date and is payable within 30 days of invoice.
- Fees are in pounds sterling and exclusive of VAT.
- The final invoice under the Growth term is not affected by this order form.
General
- This order form is governed by the master services agreement between the parties.
- Anything not changed by this order form stays as set out in the master services agreement.
- Where this order form and any earlier draft differ, this executed order form decides the contracted price and terms.
- Renewal is annual, and BB-Demo will give notice ahead of the end date.
Signatures
| For Fenmoor Specialty Underwriting | For BB-Demo | |
|---|---|---|
| Name | Richard Thorne | Priya Raman |
| Title | Chief Operating Officer | Account Executive |
| Date signed | 26 Jun 2026 | 26 Jun 2026 |
| Signature | Signed | Signed |
Unusual terms
Current to 9 Oct 26- Service credits cover data freshness as well as availability
- P1 first response of 30 minutes
- Service levels take precedence over standard service schedule