Query results inconsistent

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Saltia Hardware Distributors · Query results inconsistent

Customer reported inconsistent search results when using different filtering logic. Different filter combinations produced different record counts for the same dataset.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Customer reported inconsistent search results when using different filtering logic. Different filter combinations produced different record counts for the same dataset.

Problem: Riley noticed the brain returned different record counts when filtering the same data by different criteria. Filtering for status equals open gave one count; filtering by created_date range gave another; combined logic did not work as expected. Handling: Kate asked for specific examples and Riley provided detailed filter scenarios. Watch: Data consistency issues directly undermine trust in the brain. If filters produce inconsistent counts or logic does not combine correctly, it raises concerns about data accuracy and reliability of analysis.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)358

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Trail

created · Riley Tran 24 Aug 2026 15:00
I've noticed something odd with the search results. When I filter the data one way I get a certain number of records, but filtering another way gives different numbers for what should be the same data. The numbers don't add up.
Public reply · Kate Ormerod 24 Aug 2026 20:58
Hi Riley, thanks for reporting this. Can you give me a specific example? What filters are you using and what numbers are you getting from each one? Thanks, Kate
Public reply · Riley Tran 25 Aug 2026 12:49
Sure. When I filter for status equals open I get one result count. When I filter for created_date in a different range I get another count. The combined logic doesn't work the way I expected.
Status change · Kate Ormerod 2 Sep 2026 15:40
Status change · 6 Sep 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help