CRM connector stopped syncing, urgent

Ticketclosed

Tilden Marsh Logistics · CRM connector stopped syncing, urgent

Angela Kowalski reported CRM sync stopped after working that morning, critical to operations. Bethan Lister identified an API rate limit issue on BG-Demo's side, fixed it, and confirmed data would resume in the next refresh.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Angela Kowalski reported CRM sync stopped after working that morning, critical to operations. Bethan Lister identified an API rate limit issue on BG-Demo's side, fixed it, and confirmed data would resume in the next refresh.

Problem: CRM sync stopped mid-day despite working that morning, critical to operations. Root cause: BG-Demo API rate limit issue. Handling: Support fixed the issue within hours and assured data would resume in the next nightly refresh. Watch: Prompt incident response and communication prevented customer alarm; consider monitoring to prevent rate limit recurrence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)53

Helpdeskmade from

Trail

Status change · Bethan Lister 27 May 2026 10:10
Internal note · Bethan Lister 27 May 2026 11:11
CRM API intermittently failing. Fixed on our side at 10:10. Customer will see data resume in next refresh cycle by 07:00 tomorrow morning. Root cause: rate limit issue on their API endpoint. They may need to check their CRM settings.
created · Angela Kowalski 27 May 2026 16:48
We're not receiving updates from our CRM. The last sync was this morning. This is critical for our operations. What's happening?
Public reply · Bethan Lister 27 May 2026 17:41
Hi Angela, I've identified and fixed an issue on our end that was causing the sync delay. Your connector should now be pulling data normally. The next refresh will complete by 07:00 tomorrow morning UK time and you'll see all the updates come through. Let us know if you see any further issues.
Status change · 31 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help