Searches are very slow

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Tarnbeck Insurance Brokers · Searches are very slow

Searches were slow during initial connector setup. Bethan explained this is normal during first full index and settles after a few days.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Searches were slow during initial connector setup. Bethan explained this is normal during first full index and settles after a few days.

Problem: Abbie noticed the brain was sluggish when running searches during onboarding and wondered if too much data was loading in the background. Handling: Bethan correctly identified this as normal first-sync behavior where the brain indexes all initial data. She reassured her this settles once the first full index completes, typically within a few days, and offered to check progress if needed.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelweb

First response (min)68

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created · Abbie Gaskarth 18 Feb 2025 13:58
The brain seems sluggish when I'm trying to run searches. It's taking much longer than expected to return results. We've only just set up the connectors so I'm wondering if we've got too much data loading in the background or something?
Public reply · Bethan Lister 18 Feb 2025 15:06
Thanks for reporting this. During the initial sync, the brain is indexing a lot of data which can slow things down. This should settle down once the first full index is complete, usually within a few days. Let me check where you are in the process. Can you tell me how many records you're loading? Thanks, Bethan
Status change · Bethan Lister 24 Feb 2025 17:06
Status change · 28 Feb 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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