How do I restore deleted records?

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Wellbrook Facilities · How do I restore deleted records?

Customer accidentally deleted records and asked about restore. Connor explained sync will recover them if source data exists; offered call.

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What happened

What this says

As at Fri 9 Oct 2026

Customer accidentally deleted records and asked about restore. Connor explained sync will recover them if source data exists; offered call.

Problem: Rakesh deleted a batch of records and was unsure if recovery was possible. Handling: Connor explained the brain has no direct restore function but records will return in the next sync if they still exist in the source system. If source data is also gone, recovery is not possible. He offered a call to discuss options. Watch: Confirm whether source data exists and assist recovery if available.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelweb

First response (min)118

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created · Rakesh Solanki 19 Jan 2026 14:56
We accidentally deleted a batch of records from our sync and I'm not sure how to get them back. Is there a restore function or are they gone for good? This is quite urgent.
Public reply · Connor Webb 19 Jan 2026 16:54
I understand this is stressful. Deleted records don't have a direct restore function, but if the records are still in your source system, the next sync will pull them back in. If the source data is also gone, we can't recover them from the brain. Let's hop on a quick call to go through your options. Available tomorrow morning? Thanks, Connor
Status change · Connor Webb 29 Jan 2026 14:21
Status change · 2 Feb 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help