Rakesh Solanki
Person
Wellbrook Facilities · admin
Systems Administrator and platform admin at Wellbrook Facilities since 2024-05-01. He is the hands-on technical contact: connectors, access and how-to questions. He is not the buyer; Clive holds the final decision.
Who they are
Insight
As at Fri 9 Oct 2026Systems Administrator and platform admin at Wellbrook Facilities since 2024-05-01. He is the hands-on technical contact: connectors, access and how-to questions. He is not the buyer; Clive holds the final decision.
Role: Systems Administrator in Leicester, CRM role admin, with a platform admin account created on 2024-05-01. He set the Snowflake boundary condition at the 9 Feb 2024 demo and supplied credentials for implementation.
Influence: He raises most of the account's tickets, from connector failures to team onboarding and bulk edit. He asked about adding connectors at kickoff and requested onboarding documentation for a new team, which are expansion signals. The evidence does not show him signing or setting price.
Watch: He was the only admin named at kickoff, so access depends on him. Connector tokens and keys have expired or been regenerated several times, leaving data stale. Duplicate HubSpot records were reported on 14 Jul 2026 with no documented resolution.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Wellbrook Facilities | Systems Administrator | admin | rakesh.solanki@wellbrook.example |
Activity
- 15 Jul 2026ticketSlack connector missing messages
- 14 Jul 2026ticketDuplicate records in HubSpot sync
- 9 Jul 2026ticketCan I share a saved search with my team?
- 19 Jan 2026ticketHow do I restore deleted records?
- 4 Dec 2025ticketRequest: bulk edit for records
- 23 Sep 2025eventRevenue leaders roundtable
+37 - 18 Sep 2025eventBG-Demo webinar
+19 - 3 Jul 2025email threadDashboard save error
- 2 Jul 2025ticketHow do I filter by date in a query?
- 19 Jun 2025eventBG-Demo webinar
+26 - 23 May 2025ticketHelpdesk connector not syncing
- 7 Apr 2025ticketHow do I export data from the brain?
- 3 Apr 2025email threadConnector sync issue
- 2 Apr 2025ticketNew user access provisioning
- 18 Dec 2024ticketSlow search performance
- 19 Nov 2024ticketAdding a new team to the brain
- 11 Nov 2024ticketDuplicate site entries in results
- 26 Sep 2024ticketConnector sync: audit records not loading
- 12 Sep 2024ticketConnector failures in Zendesk sync
- 13 Jun 2024eventBG-Demo Customer Day
+21 - 5 Jun 2024callWellbrook Facilities / BG-Demo – Training
- 31 May 2024ticketUser access provisioning
- 21 May 2024callWellbrook Facilities / BG-Demo – Onboarding
- 13 May 2024email threadWellbrook implementation kickoff
- 8 May 2024callWellbrook Facilities / BG-Demo – Kickoff
+1 - 9 Feb 2024callWellbrook Facilities / BG-Demo – Demo
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