How to increase team engagement with the brain
Ticketclosed
Penmaen Software · How to increase team engagement with the brain
Team adoption had dropped after initial interest. Support recommended targeted training and weekly digests; customer found suggestions helpful and planned to implement.
What happened
What this says
As at Fri 9 Oct 2026Team adoption had dropped after initial interest. Support recommended targeted training and weekly digests; customer found suggestions helpful and planned to implement.
Problem: Cerys reported that early adoption enthusiasm had dropped off and sought guidance on re-engagement. Handling: Bethan suggested targeted training sessions showing relevant use cases and weekly digest campaigns to showcase interesting questions. Cerys found the weekly digest idea particularly promising. Watch: Usage drop is a renewal risk; active adoption is required to retain value and justify subscription.
Details
Updated 9 Oct 26Trail
created · Cerys Llewellyn 5 Sep 2025 09:45Hi there, I'm trying to figure out how to get more of my team using the brain. We set it up a while back and early on there was good interest, but usage has dropped off lately. Are there any best practices or tips you'd recommend for getting adoption back up? I want to make sure we're getting the value we paid for. Thanks, Cerys- Public reply · Bethan Lister 5 Sep 2025 18:17Hi Cerys, adoption patterns usually pick up again with some targeted training or a reminder campaign. A couple of ideas: you could run a team session showing specific use cases relevant to your operators, or send out a weekly digest of interesting questions being asked. What do you think would work best for your team? Thanks, Bethan
- Public reply · Cerys Llewellyn 8 Sep 2025 12:08That's helpful, thanks. The weekly digest idea sounds good. I think showing real examples of how other operators use it might click with them. Can you tell me more about how to set that up?
- Status change · 26 Sep 2025 23:59