User access setup

Ticketclosed

Rhian reported a new team member could not log into the brain after accepting a Snowflake invite, seeing access denied errors. Bethan guided her through a manual user refresh in the brain settings, resolving the sync issue.

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What happened

What this says

As at Fri 9 Oct 2026

Rhian reported a new team member could not log into the brain after accepting a Snowflake invite, seeing access denied errors. Bethan guided her through a manual user refresh in the brain settings, resolving the sync issue.

Problem: A new user was invited to Snowflake and accepted, but failed to log into the brain with access denied errors. The permissions had not synced automatically. Handling: Bethan troubleshot by asking whether the user had accepted the Snowflake invite. Once confirmed, he provided the fix: navigate to Settings > Users, find the user entry, and click refresh to manually sync the permissions. Watch: This is a standard access setup issue resolved cleanly. This pattern may indicate customers need clearer onboarding documentation on sync timing between Snowflake and the brain.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)263

CSAT5

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Trail

created · Rhian Morgan 27 Nov 2024 14:09
We've added a new team member to the brain and invited her to the Snowflake account, but when she tries to log in she's getting an access denied error. She needs to be able to query our CRM and call data. Can you help us set up her permissions?
Public reply · Bethan Lister 27 Nov 2024 18:32
Thanks for getting in touch. Just so I've got this right, she's seeing an access denied error when she tries to log in. Has she accepted the invite to the Snowflake account? Once she's in, the permissions on the brain should sync automatically, but sometimes we need to refresh manually.
Public reply · Rhian Morgan 29 Nov 2024 15:23
Yes, she's accepted the Snowflake invite. I've confirmed she's in the account. So what do I need to do on the brain side to get her access working?
Public reply · Bethan Lister 3 Dec 2024 10:41
Go to Settings > Users in the brain and find her entry. Click the refresh button next to her name, wait a moment, and then have her try logging in again. That should clear the access denied error. Can you try that and tell me what you see?
Status change · Bethan Lister 4 Dec 2024 10:58
Status change · 8 Dec 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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