Urgent: missing data in hospital complaints

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Kaltenbrunn Medizintechnik · Urgent: missing data in hospital complaints

Complaints connector paused, removing hospital data minutes before scheduled customer call. Kai Petersen restarted connector same day; data reloaded in next refresh cycle and issue resolved.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Complaints connector paused, removing hospital data minutes before scheduled customer call. Kai Petersen restarted connector same day; data reloaded in next refresh cycle and issue resolved.

Problem: Complaints connector paused without warning, removing critical business data hours before customer call. Kai Petersen discovered the issue when preparing for the meeting.

Handling: Bethan Lister directed Kai to check connector status; Kai restarted it immediately. Data reloaded in next refresh cycle within hours.

Watch: Connector pauses should trigger alerts to prevent silent data loss during critical business moments.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_quality

Channelchat

First response (min)34

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Trail

created · Kai Petersen 9 Sep 2026 17:53
We're running a call with one of our hospital partners in a few minutes and their complaint data is missing from the brain. It was there yesterday. What's happened and can you recover it now?
Public reply · Bethan Lister 9 Sep 2026 18:27
Hi Kai, Can you check if the complaints connector is still active and running in the system? If it's paused or broken, we might need to restart it. Look under Connectors and tell me what you see for the complaints source. Thanks, Bethan
Internal note · Bethan Lister 11 Sep 2026 10:46
Customer confirms complaints connector shows as paused. Not clear why. Ewan to investigate - might be related to a system config change or API key refresh on their side.
Public reply · Kai Petersen 11 Sep 2026 10:51
I found it. The complaints connector was paused. I've restarted it. Is the data loading now?
Status change · Bethan Lister 11 Sep 2026 15:09
Public reply · Bethan Lister 11 Sep 2026 16:31
Kai, Just so I've got this right: the connector is running again now? The data should start flowing back in over the next refresh cycle tonight. By tomorrow morning the complaints should be current again. If you don't see them by then, let me know and we'll dig deeper. Thanks, Bethan
Status change · 15 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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