Dashboards not updated overnight

Ticketclosed

Kaltenbrunn Medizintechnik · Dashboards not updated overnight

Nightly refresh job failed on 21 Jul 2026, leaving hospital device dashboards one day stale. Critical for field service operations. Root cause identified and fixed within 48 hours; ticket resolved by 24 Jul 2026.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Nightly refresh job failed on 21 Jul 2026, leaving hospital device dashboards one day stale. Critical for field service operations. Root cause identified and fixed within 48 hours; ticket resolved by 24 Jul 2026.

Problem: Nightly refresh job failed to complete, leaving critical hospital device data one day behind. Christina Möller reported that field service teams could not complete their daily planning without current information.

Handling: Bethan Lister responded within 2h 10m on 21 Jul 2026 and escalated to engineering. On 22 Jul 2026, internal investigation identified refresh handler issue. Engineering team fixed the bug; data was restored by 24 Jul 2026.

Watch: Data freshness is critical to customer value; refresh failures block operations even on lower tiers.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)110

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Christina Möller 21 Jul 2026 09:37
Our dashboards are showing yesterday's data. The nightly refresh didn't complete last night. This is affecting our team's ability to see current hospital device data. We have dashboards running reports that depend on the data being fresh every morning. Can you check what happened with the refresh?
Public reply · Bethan Lister 21 Jul 2026 11:27
Hi Christina, thanks for reporting this. I can see the nightly refresh job failed to complete. I'm investigating the logs now to find the root cause and I'll escalate to our engineering team. I'll have an update for you shortly. Thanks, Bethan
Public reply · Christina Möller 22 Jul 2026 09:05
We need the dashboards to be working this morning. What is the status? Our field service team is reviewing hospital visits and they're planning their day based on device data, they cannot do their work without current information. When will the refresh be complete?
Internal note · Bethan Lister 22 Jul 2026 11:27
Identified issue with refresh handler in the nightly job. Team working on fix now. Should be resolved within the hour. Customer waiting, data critical for their operations.
Status change · Bethan Lister 24 Jul 2026 14:05
Status change · 28 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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