Stale data in the brain
Ticketclosed
Ardenmore Pension Administration · Stale data in the brain
Customer reported scheme data was about a day stale after system updates. BG-Demo found the nightly refresh stalled and restarted it manually.
What happened
What this says
As at Fri 9 Oct 2026Customer reported scheme data was about a day stale after system updates. BG-Demo found the nightly refresh stalled and restarted it manually.
Problem: Sukhvinder Dhillon reported data roughly a day behind in scheme member records and client contact info after updates. The connector appeared healthy but data wasn't refreshing.
Handling: Bethan Lister checked logs, found the nightly refresh had stalled on processing scheme member records, and restarted it manually. Data updated within hours and monitoring was set for the next scheduled refresh.
Watch: Data freshness is core to value delivery; manual intervention was needed to restore currency.
Details
Updated 9 Oct 26Trail
created · Sukhvinder Dhillon 3 Mar 2025 16:55Hi, we're seeing some stale data in the brain. We updated several scheme records this morning, but when we query the brain, we're getting yesterday's data. This seems to be a freshness issue rather than a sync problem - the connector looks healthy. Can you check whether last night's refresh completed properly?- Public reply · Bethan Lister 4 Mar 2025 00:40Hi Sukhvinder, thanks for reporting this. Just so I've got this right, you're seeing data that's about a day behind? Can you tell me which records you're looking at and I'll check the refresh logs to see if there's a lag on our end.
- Public reply · Sukhvinder Dhillon 6 Mar 2025 12:11Yes, the data's roughly a day behind. This is affecting scheme member records and some client contact info. The records were updated in our system yesterday morning but still haven't appeared in the brain yet.
- Internal note · Bethan Lister 7 Mar 2025 12:39Checked logs - last night's refresh got stuck on processing scheme member records. Restarted manually. Monitoring next scheduled run.
- Public reply · Bethan Lister 7 Mar 2025 16:33Hi Sukhvinder, found the issue. Last night's refresh stalled on processing scheme member records. I've restarted it manually and it's now running through. You should see the latest data within the next few hours. The nightly refresh tomorrow should run smoothly from here on.
- Status change · 21 Mar 2025 23:59