Missing data in scheme records

Ticketclosed

Ardenmore Pension Administration · Missing data in scheme records

Customer reported missing critical fields in scheme member data including names and account numbers. BG-Demo identified and fixed an indexing pipeline bug with a full reindex.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Customer reported missing critical fields in scheme member data including names and account numbers. BG-Demo identified and fixed an indexing pipeline bug with a full reindex.

Problem: Sukhvinder Dhillon reported corrupted records in the brain with blank fields for member names and account numbers, blocking member communications. The source data was clean.

Handling: Bethan Lister and Felix Dorran identified a problem in the indexing pipeline that was truncating records. They ran a full reindex and verified all member data was present and correct. First response was within 2 hours 10 minutes.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)130

CSAT5

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Trail

Internal note · Bethan Lister 14 Nov 2024 12:14
High priority - data corruption in scheme records. Member names and account numbers missing. Sukhvinder confirming source is clean. Need to check indexing process.
created · Sukhvinder Dhillon 14 Nov 2024 16:13
We've got corrupted records in the brain for several of our schemes. When we're querying member data, we're getting blank fields for critical information like member names and account numbers. This is urgent because we need clean data for our upcoming member communications. The source data is fine, so this seems to be an issue with how the records are being indexed.
Public reply · Bethan Lister 14 Nov 2024 18:23
Hi Sukhvinder, thanks for reporting this. I've identified the issue - there was a problem with the indexing pipeline that was truncating records. I've run a full reindex and verified that all member data is now present and correct. Can you run a quick test on your end to confirm you're seeing the data now?
Status change · Bethan Lister 15 Nov 2024 11:42
Status change · 19 Nov 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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