Dashboard timeout issue

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Kenmure Business Telecom · Dashboard timeout issue

Customer care team could not access the circuit dashboard due to timeout errors. Bethan provided troubleshooting steps and committed to query optimisation but follow-up resolution is undocumented.

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What happened

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As at Fri 9 Oct 2026

Customer care team could not access the circuit dashboard due to timeout errors. Bethan provided troubleshooting steps and committed to query optimisation but follow-up resolution is undocumented.

Problem: Circuit dashboard showed timeout errors, blocking customer care team operations. Handling: Bethan offered immediate troubleshooting (refresh, narrow date range to 7 days) and noted she would optimise the query. The ticket shows solved but no follow-up documents whether performance was restored or what optimisation was applied.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryhow_to

Channelemail

First response (min)168

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created · Alan Rennie 2 Apr 2026 09:55
Hi, our customer care team is having trouble getting the circuit dashboard to load this morning. It's showing a timeout error when they try to access it. This is blocking them from helping customers, so we need to get this sorted urgently.
Public reply · Bethan Lister 2 Apr 2026 12:43
Hi Alan. Timeout errors on that dashboard often mean the query is too large or the provisioning system is slow. Try this: 1. Click the refresh button on the dashboard 2. If that doesn't work, try narrowing the date range to the last 7 days instead of 30 3. Let me know what happens I'll look at optimizing that query in the meantime. Thanks, Bethan
Status change · Bethan Lister 9 Apr 2026 13:53
Status change · 13 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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