Invoice date discrepancy in bills indexed

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Brimscombe Energy · Invoice date discrepancy in bills indexed

Lee Hathaway reported invoice dates in the brain showing off by a day or two despite correct amounts. Bethan Lister requested example data to diagnose whether the issue is timezone-related or a feed problem.

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What this says

As at Fri 9 Oct 2026

Lee Hathaway reported invoice dates in the brain showing off by a day or two despite correct amounts. Bethan Lister requested example data to diagnose whether the issue is timezone-related or a feed problem.

Problem: Invoice dates in the brain were off by a day or two compared to Brimscombe's accounting system, affecting teams when reconciling invoices despite amounts being correct.

Handling: Bethan Lister responded and asked for specific examples to diagnose whether this is a timezone conversion issue or a data feed problem on BG-Demo's side.

Watch: Ticket content shows Bethan requesting an example but no resolution is visible in the content. May need follow-up to confirm the root cause was found and fixed.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)420

CSAT4

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created · Lee Hathaway 20 Mar 2026 09:32
We've noticed some of our bills are showing in the brain with invoice dates that don't match the accounting system. The amounts are correct but the dates are off by a day or two. This is affecting our teams when they reconcile invoices against the brain data. Is this a known issue?
Public reply · Bethan Lister 20 Mar 2026 16:32
Thanks, Lee. I can see a few bills with the date shifts you're describing. Just so I've got this right: the amounts are correct but the invoice dates are off by a day or two? Can you send me an example of one of the bills that's showing the wrong date? That'll help me check whether it's a timezone issue or a data feed problem on our side. Thanks, Bethan
Status change · Bethan Lister 8 Apr 2026 17:29
Status change · 12 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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