Renewal invoice details

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Brimscombe Energy · Renewal invoice details

Siân sought verification of £115k renewal invoice for Enterprise subscription. Bethan confirmed pricing and coverage within three days. Routine renewal administration.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Siân sought verification of £115k renewal invoice for Enterprise subscription. Bethan confirmed pricing and coverage within three days. Routine renewal administration.

Problem: Siân raised the ticket to confirm renewal invoice details before finance team approval. She wanted to ensure the £115k charge aligned with contract understanding.

Handling: Bethan confirmed the £115k represents the Enterprise annual subscription, payable upfront, covering 180 users, 20 connectors, SSO, SCIM, Premium support and Sandbox with no additional one-off fees.

Watch: No service issues identified. Routine renewal finance cycle. First response at 902 minutes is appropriate for low-priority billing queries.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelemail

First response (min)902

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created · Siân Pritchard 8 Sep 2025 09:57
Hi, I've received an invoice for our renewal and I need to confirm the details before we process payment. Can someone confirm what we're being charged and walk me through the billing calculation? I want to make sure it aligns with our understanding of the contract before our finance team approves it.
Public reply · Bethan Lister 9 Sep 2025 00:59
Hi Siân, thanks for getting in touch. I'll look into the details of your renewal invoice with our finance team. What does the invoice show as your annual contract value? Thanks, Bethan
Public reply · Siân Pritchard 11 Sep 2025 10:39
The invoice shows £115,000 for annual subscription. I need to understand what that covers and whether there are any one-off fees on top of that amount. Our finance team wants to verify it matches our understanding of the contract before we approve payment. Diolch, Siân
Public reply · Bethan Lister 12 Sep 2025 15:15
Perfect. The £115,000 is your annual Enterprise subscription, due upfront for the year. That covers up to 180 users, 20 connectors, SSO, SCIM, Premium support and the Sandbox, all Enterprise features. There are no additional one-off fees beyond that on this invoice. It's payable upfront for the year. Let me know if your finance team needs anything else verified. Thanks, Bethan
Status change · Bethan Lister 6 Oct 2025 16:11
Status change · 10 Oct 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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