What happened
What this says
Current to 11 Oct 26Onboarding question: nightly refresh completes by 07:00 UK time business days. Question about Thursday evening data availability for Friday morning account reviews was answered directly.
Problem: Pieter van Dam asked about refresh timing for shipper account reviews held Friday mornings, needing to know if Thursday evening data would be ready.
Handling: Bethan Lister answered that nightly refresh completes by 07:00 UK time every business day, so Thursday's calls and tickets are available by Friday morning, though occasional delays can occur.
Watch: This is a healthy question from a customer understanding their process dependencies. Low priority, no risk.
Details
Updated 9 Oct 26Trail
- created · Pieter van Dam 19 Jun 2025 11:39I need to understand the refresh cycle. What time does the data update, and how long does it take? We're using the brain for shipper account reviews on Friday mornings, so we need to know if Thursday evening data will be complete.
- public_reply · Bethan Lister 19 Jun 2025 18:08The nightly refresh completes by 07:00 UK time every business day. So Thursday's calls and tickets will be available by Friday morning. We aim to finish well before that, but there can occasionally be a bit of delay if the refresh runs long.
- status_change · 1 Jul 2025 23:59