How to link contracts to job tickets

Ticketclosed

Quaystead Marine Services: documents · How to link contracts to job tickets

Luke Oakes asked how to link contracts to job tickets in the brain. Bethan explained the brain needs a Salesforce contract reference field. Customer's admin began setup 4 Feb 2025.

Priority low

made from

What happened

What this says

Current to 11 Oct 26

Luke Oakes asked how to link contracts to job tickets in the brain. Bethan explained the brain needs a Salesforce contract reference field. Customer's admin began setup 4 Feb 2025.

Problem: Luke Oakes needed to see customer contracts alongside job tickets. The brain cannot create that link unless Salesforce has a contract reference field on the ticket object.

Handling: Bethan Lister explained the requirement and recommended Luke ask Quaystead's Salesforce admin to add the field. Luke confirmed setup would be complete by end of week.

Watch: Luke is Head of Data and the champion driving adoption. His initiative shows deepening engagement. Confirm the link was set up and the brain picked it up.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryhow_to

Channelemail

First response (min)500

CSAT5

Helpdeskmade from

Trail

created · Luke Oakes 31 Jan 2025 13:17
We're trying to see customer contracts alongside job tickets, but I can't work out how to link them in the brain. Is there a way to do this, or do we need to configure something in our Salesforce setup?
public_reply · Bethan Lister 31 Jan 2025 21:37
Hi Luke, welcome to the brain. You can link them via the Salesforce connector, the contract and ticket IDs need to be in the same record. Can you check with your Salesforce admin to make sure the ticket object has a contract reference field? Once it does, the brain will pick it up. Let me know how you get on. Thanks, Bethan
public_reply · Luke Oakes 4 Feb 2025 11:37
Ah, got it. Our admin is setting up the reference field now. Should be done by end of week.
status_change · Bethan Lister 18 Feb 2025 14:59
status_change · 22 Feb 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B