Who they are
Insight
Current to 11 Oct 26Markus Hofmann is Auerhain's Operations Analyst and the only named admin on the brain. He is the hands-on technical contact through onboarding, with Lena Becker as the senior voice. He is a key-person dependency to protect.
Role: Operations Analyst in Munich, CRM role admin, with a platform user created on 1 May 2026. He was named main admin at the 11 May 2026 kickoff and handles data checks, connector checklists and session scheduling.
Influence: He shaped scope and timing, asking about connectors and matching the mid-April signature target in the March thread. Lena Becker, Head of Client Services, appears alongside him and did not reply herself in two threads.
Watch: He is the only named admin, and his first worry was connectors breaking. He raised a region-based access limitation in a ticket on 13 May 2026. Rollout is going well, so keep his support response fast.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Auerhain Industrietechnik | Operations Analyst | admin | markus.hofmann@auerhain.example |
Activity
- 22 Jun 2026callAuerhain Industrietechnik / BB-Demo – Onboarding
- 15 Jun 2026email_threadScheduling: next onboarding steps
- 11 Jun 2026eventBB-Demo Customer Day London
+32
- 8 Jun 2026callAuerhain Industrietechnik / BB-Demo – Onboarding
- 1 Jun 2026callAuerhain Industrietechnik / BB-Demo – Onboarding
- 26 May 2026callAuerhain Industrietechnik / BB-Demo – Onboarding
- 13 May 2026ticketHow do we set different permission levels for users?
- 12 May 2026email_threadKickoff follow-up
+1
- 11 May 2026callAuerhain Industrietechnik / BB-Demo – Kickoff
+1
- 5 Mar 2026email_threadDemo next steps
+1
- 3 Mar 2026callAuerhain Industrietechnik / BB-Demo – Demo
+1
- 23 Feb 2026email_threadDemo follow-up and proposal
+2
- 23 Feb 2026callAuerhain Industrietechnik / BB-Demo – Demo
+2