Auerhain Industrietechnik / B-Brain – Onboarding
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Auerhain Industrietechnik: documents · 2026-06-22 08:15
Two weeks after launch, Auerhain's Lena Becker and Markus Hofmann report regular use, four self-built dashboards, fresh data and no major issues. Mobile access was raised but is not a priority.
What was said
What this says
Current to 11 Oct 26Two weeks after launch, Auerhain's Lena Becker and Markus Hofmann report regular use, four self-built dashboards, fresh data and no major issues. Mobile access was raised but is not a priority.
What happened: Ollie Pearson ran the onboarding check-in on 22 Jun 2026 with Lena Becker and Markus Hofmann. They reported regular use, no lag and a working nightly refresh.
Customer view: Lena said four people have built their own dashboards and one account manager now asks all his questions via the brain instead of moving between Salesforce and Zendesk. She closed by saying it is going better than expected.
Commercial: Mostly healthy early adoption. Mobile access was requested by a couple of users, but Lena said it is probably not a priority.
Watch: One of the ten service staff has not logged in yet, which Markus called a management conversation. The handover to Daniel in the CSM team and the 30-day check-in are the next points to land well.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Ollie Pearson to put the 30-day check-in on the customer's calendar.
- Daniel from the CSM team to take over and run quarterly QBRs on adoption and usage trends.
Risks
Current to 9 Oct 26- One of the ten service staff has not yet logged in.
- Handover from the implementation consultant to the CSM team could lose momentum.
Opportunities
Current to 9 Oct 26- Mobile access was raised as a possible enhancement request for the product team.
- Growing dashboard building and single-interface querying support a deeper rollout through the CSM's quarterly QBRs.