Thomas Janssens
Person
Maelbeek Assurances: documents · admin
Thomas Janssens is the CRM Administrator at Maelbeek Assurances in Brussels and its heaviest user, asking 38% of the organisation's questions over the last 12 months. He is the single technical contact and is now involved in a stalled Salesforce sync.
Who they are
Insight
Current to 11 Oct 26Thomas Janssens is the CRM Administrator at Maelbeek Assurances in Brussels and its heaviest user, asking 38% of the organisation's questions over the last 12 months. He is the single technical contact and is now involved in a stalled Salesforce sync.
Role: CRM Administrator and platform admin, with a user account created on 1 Feb 2026. He was the only technical contact at the 6 Feb 2026 kickoff and was asked to verify and sign off the test refresh.
Influence: A technical gatekeeper rather than a commercial buyer; no deals sit on his record. His share of the organisation's questions makes him a key-person risk.
Watch: The Salesforce connector stopped loading, and the thread ends on 16 Sep 2026 with no customer reply. His dashboard questions point to a possible Growth conversation.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Maelbeek Assurances | CRM Administrator | admin | thomas.janssens@maelbeek.example |
Activity
- 10 Sep 2026email_threadSalesforce connector sync issue
- 9 Sep 2026ticketHow do I search for client names across records?
- 3 Aug 2026ticketDuplicate records in search results
- 9 Jul 2026ticketHow to create filtered dashboards
- 29 May 2026ticketExport function not working correctly
- 13 Apr 2026ticketPerformance issue: slow queries
- 2 Mar 2026callMaelbeek Assurances / BB-Demo – Onboarding
- 25 Feb 2026email_threadOnboarding checkpoint
- 13 Feb 2026callMaelbeek Assurances / BB-Demo – Onboarding
- 11 Feb 2026email_threadOnboarding kickoff
- 6 Feb 2026callMaelbeek Assurances / BB-Demo – Kickoff
+1 - 27 Oct 2025callMaelbeek Assurances / BB-Demo – Demo
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