Duplicate records in search results

Ticketclosed

Maelbeek Assurances: documents · Duplicate records in search results

Thomas Janssens reported duplicate client records appearing in search with different contact details (old and new phone numbers). Olivia Grant investigated; the duplicates reflect source data differences rather than a BB-Demo issue.

Priority low

made from

What happened

What this says

Current to 11 Oct 26

Thomas Janssens reported duplicate client records appearing in search with different contact details (old and new phone numbers). Olivia Grant investigated; the duplicates reflect source data differences rather than a BB-Demo issue.

Problem: Thomas Janssens noticed duplicate client records in search results showing the same client with old and new phone numbers.

Handling: Olivia Grant asked for specifics. Thomas explained the duplicates came from source data where the same client appeared twice with different contact information. Response time was 359 minutes, exceeding Starter SLA of 4 business hours.

Watch: Duplicates from source systems confuse searches. Recommend data deduplication in source systems or document the limitation.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelchat

First response (min)359

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created · Thomas Janssens 3 Aug 2026 17:55
Hi, we've been seeing duplicate records in the brain. Some client records show up twice with slightly different data - one has an old phone number and the other has the new one. It's confusing our searches. Is this a problem we should worry about?
public_reply · Olivia Grant 3 Aug 2026 23:54
Hi Thomas. Thanks for reporting this. Can you give me an example of which records are duplicated? And have you seen them in a single search result, or showing up separately?
public_reply · Thomas Janssens 4 Aug 2026 09:12
Sure, it's one of our client records showing up twice in the search results. Same client but with slightly different contact details - old phone number in one, new phone number in the other. That explains why they looked like duplicates.
status_change · Olivia Grant 27 Aug 2026 15:45
status_change · 31 Aug 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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