Arnaud Janssens
Person
Maelbeek Assurances: documents · champion
Operations Director at Maelbeek Assurances and the CRM champion, who led the customer side from discovery to kickoff. His platform user was deactivated on 4 Sep 2026, and the evidence does not show why.
Who they are
Insight
Current to 11 Oct 26Operations Director at Maelbeek Assurances and the CRM champion, who led the customer side from discovery to kickoff. His platform user was deactivated on 4 Sep 2026, and the evidence does not show why.
Role: Operations Director in Brussels, marked champion in the CRM. He led the customer side from discovery on 25 Sep 2025 to the Starter kickoff on 6 Feb 2026, and raised two tickets as a non-admin user.
Influence: he shapes the decision but does not hold it alone. On 20 Nov 2025 he said the proposal had to be run past Elise Claes, who appears as chief executive in the discovery and negotiation calls.
Watch: his platform user was deactivated on 4 Sep 2026. The evidence does not show whether he has left or who now asks the brain's questions. Confirm his status and the outcome of the Xero connector ticket before the next conversation.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Maelbeek Assurances | Operations Director | champion | arnaud.janssens@maelbeek.example |
Activity
- 27 Jul 2026ticketHow to export dashboard data
- 16 Jun 2026ticketXero sync not updating
- 11 Jun 2026eventBB-Demo Customer Day London
+32 - 19 Mar 2026eventBB-Demo webinar
+11 - 2 Mar 2026callMaelbeek Assurances / BB-Demo – Onboarding
- 13 Feb 2026callMaelbeek Assurances / BB-Demo – Onboarding
- 6 Feb 2026callMaelbeek Assurances / BB-Demo – Kickoff
+1 - 22 Dec 2025callMaelbeek Assurances / BB-Demo – Negotiation
+1 - 20 Nov 2025callMaelbeek Assurances / BB-Demo – Proposal
- 27 Oct 2025callMaelbeek Assurances / BB-Demo – Demo
+2 - 25 Sep 2025callMaelbeek Assurances / BB-Demo – Discovery
- 28 Aug 2025dealMaelbeek Assurances – New
- 15 Feb 2024eventBB-Demo webinar
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