Maelbeek Assurances / B-Brain – Proposal
Callcompleted
Maelbeek Assurances: documents · 2025-11-20 08:15
Lewis Kerr walked Arnaud Janssens through a Starter proposal at £28,000 all-in. Arnaud thinks it is in the right ballpark but must run it past Elise. A first-term discount is still to be checked.
What was said
What this says
Current to 11 Oct 26Lewis Kerr walked Arnaud Janssens through a Starter proposal at £28,000 all-in. Arnaud thinks it is in the right ballpark but must run it past Elise. A first-term discount is still to be checked.
What happened: Lewis Kerr presented a Starter proposal to Arnaud Janssens, Operations Director, on 2025-11-20. Starter covers 15 users and four connectors (Salesforce, Zendesk, email and spreadsheet) with a four-week implementation.
Commercial: Lewis quoted £28,000 all-in, invoiced as £6,000 for implementation and £22,000 for the annual subscription. He said there is no discount on renewals but that the first term might have flexibility, and he would check with his team.
Customer view: Arnaud asked about multi-year commitment and later add-ons, and said the proposal is in the right ballpark. He needs to speak to Elise before deciding.
Watch: Elise was not on the call and the transcript does not show her role. The discount is unconfirmed and no decision had been given.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to check the first-term discount flexibility with his team and report back to Arnaud Janssens the same day.
- Arnaud Janssens to take the proposal to Elise and return with a decision within a couple of weeks.
Risks
Current to 9 Oct 26- The decision depends on Elise, who was not on the call and whose role the evidence does not show.
- The first-term discount is unconfirmed, so price expectations could shift.
Opportunities
Current to 9 Oct 26- A new Starter subscription with implementation, with later extra users or connectors as add-ons.