Mads Mortensen
Person
Skovdal Software: documents · admin
Mads Mortensen was Skovdal Software's named admin and its heaviest asker, with 38% of questions in the last 12 months. His platform account was deactivated on 31 Jan 2026, so the account may have lost its day-to-day expert.
Who they are
Insight
Current to 11 Oct 26Mads Mortensen was Skovdal Software's named admin and its heaviest asker, with 38% of questions in the last 12 months. His platform account was deactivated on 31 Jan 2026, so the account may have lost its day-to-day expert.
Role: Operations Analyst in Copenhagen and the platform admin. He supplied the onboarding credentials, raised most tickets and asked for new users to be added.
Influence: he is hands-on rather than a buyer. Ida Mortensen leads the commercial calls, and Mads handled mapping, access and support questions.
Watch: he asked 418 of 1087 questions in the last 12 months, 38%, and his account was deactivated on 31 Jan 2026. The evidence does not show who now administers the brain or why he was deactivated. A 12 Jan 2026 ticket about two blocked users shows no documented resolution.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Skovdal Software | Operations Analyst | admin | mads.mortensen@skovdal.example |
Activity
- 12 Jan 2026ticketUser account access problem
- 2 Dec 2025ticketDashboard not refreshing after data update
- 25 Nov 2025eventRevenue leaders roundtable
+11 - 7 Nov 2025ticketAdding a new user to the brain
- 1 Sep 2025ticketHow do I search for historical data in the brain?
- 5 Mar 2025callSkovdal Software / BB-Demo – Onboarding
- 28 Feb 2025callSkovdal Software / BB-Demo – Onboarding
- 25 Feb 2025eventRevenue leaders roundtable
+4 - 20 Feb 2025callSkovdal Software / BB-Demo – Onboarding
- 18 Feb 2025ticketConnector authentication failure
- 13 Feb 2025callSkovdal Software / BB-Demo – Onboarding
- 11 Feb 2025email_threadOnboarding session
- 29 Nov 2024callSkovdal Software / BB-Demo – Demo
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