Skovdal Software / B-Brain – Onboarding
Callcompleted
Skovdal Software: documents · 2025-03-05 15:30
Week two onboarding call. Callie Brennan walked Ida and Mads Mortensen through the field mapping across four systems. Fixes were promised within hours and go-live was set for the end of the week.
What was said
What this says
Current to 11 Oct 26Week two onboarding call. Callie Brennan walked Ida and Mads Mortensen through the field mapping across four systems. Fixes were promised within hours and go-live was set for the end of the week.
What happened: Callie reviewed the mapping document with Mads Mortensen and Ida Mortensen. Mads raised the clinic status field and the invoice_date Unix timestamp, and Callie said both would map cleanly.
Customer view: Both were cooperative and agreed the timeline worked. Mads asked what happens if more issues appear and who to contact if something breaks.
Commercial: Callie named Daniel as the CSM from day one and promised a training call for the support team. The call gives no pricing or tier detail, so it shows no commercial signal beyond a clean start.
Watch: The plan is tight, with fixes the same day, a test pull the next day and go-live by the end of the week. Callie said a slip was unlikely, but an early slip would set the tone for the first term.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Callie Brennan to send the updated mapping once the fixes are in and confirm readiness at the end of the week.
- Daniel, the CSM, to schedule the training call with the customer's support team.
Risks
Current to 9 Oct 26- The go-live date at the end of the week leaves little room if the test pull finds further mapping issues.
Opportunities
Current to 9 Oct 26- A smooth go-live and the promised support team training would set up good early adoption.