Ravi Riley
Person
Tidecombe Housing: documents · admin
Ravi Riley was Tidecombe Housing's CRM Administrator and platform admin, BB-Demo's main day-to-day contact since onboarding. His platform account was deactivated on 28 Feb 2026, and he asked 13% of the organisation's questions.
Who they are
Insight
Current to 11 Oct 26Ravi Riley was Tidecombe Housing's CRM Administrator and platform admin, BB-Demo's main day-to-day contact since onboarding. His platform account was deactivated on 28 Feb 2026, and he asked 13% of the organisation's questions.
Role: CRM Administrator and platform admin at Tidecombe Housing, with a platform account created on 1 Mar 2024. He was on the onboarding calls and raised most support tickets.
Influence: Operational rather than commercial. BB-Demo staff went to him for credentials, access and fixes, and he raised the invoice discrepancy ticket on 7 Jan 2026. The evidence does not show him signing or setting terms.
Watch: His platform account was deactivated on 28 Feb 2026, and the evidence does not show why or who now holds admin. He asked 13% of the organisation's questions, so his absence is a key-person and connector-support risk.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Tidecombe Housing | CRM Administrator | admin | ravi.riley@tidecombe.example |
Activity
- 26 Feb 2026email_threadData connector issue
- 25 Feb 2026ticketDuplicate tenant records appearing
- 26 Jan 2026email_threadActivity drop in your account
- 23 Jan 2026ticketUnable to sync tenant records
- 7 Jan 2026ticketBilling query
- 22 Oct 2025ticketNew user access request
- 21 Oct 2025ticketBug in search results
- 29 May 2025ticketTenant records showing outdated information
- 15 May 2025eventBB-Demo webinar
+16 - 7 May 2025ticketData freshness issue
- 6 Feb 2025ticketConnector not syncing
- 9 Oct 2024ticketHow to build a custom dashboard
- 13 Jun 2024eventBB-Demo Customer Day
+17 - 16 May 2024eventBB-Demo webinar
+10 - 1 May 2024email_threadBB-Demo webinar
- 12 Apr 2024callTidecombe Housing / BB-Demo – Training
- 2 Apr 2024callTidecombe Housing / BB-Demo – Onboarding
- 19 Mar 2024callTidecombe Housing / BB-Demo – Onboarding
- 14 Mar 2024email_threadTechnical setup, next steps
- 12 Mar 2024callTidecombe Housing / BB-Demo – Onboarding
- 11 Dec 2023callTidecombe Housing / BB-Demo – Demo
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