Who they are
Insight
Current to 12 Oct 26Rhona Aitken is Head of Operations at Stenhouse Physiotherapy Group and the CRM champion. She described the cross-system pain on the discovery call and called the demo compelling. Finance Director Bruce Lamont reviews terms with her.
Role: Head of Operations in Edinburgh, recorded in the CRM as champion. She led the problem description on the 23 Feb 2024 discovery call and asked practical questions at the 25 Mar 2024 demo about stale data and breakages.
Influence: strong advocate, but not the sole decision-maker. The Growth proposal was to be reviewed with Bruce, and Bruce raised contract terms and implementation flexibility in the email thread.
Watch: the evidence shows no contact from her after the 17 Apr 2025 webinar invite, which had no reply. It does not show whether she attended, or her current involvement with the account.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Stenhouse Physiotherapy Group | Head of Operations | champion | rhona.aitken@stenhouse.example |
Activity
- 17 Apr 2025eventBB-Demo webinar
+12
- 11 Apr 2025email_threadBB-Demo webinar, 17 Apr 2025
- 25 Mar 2024callStenhouse Physiotherapy Group / BB-Demo – Demo
- 23 Feb 2024email_threadFollowing up from our call
- 23 Feb 2024callStenhouse Physiotherapy Group / BB-Demo – Discovery
- 22 Jan 2024dealStenhouse Physiotherapy Group – New