Stenhouse Physiotherapy Group / BB-Demo – Demo
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Stenhouse Physiotherapy Group: documents · 2024-03-25 14:30
Rhona Aitken, Head of Operations, saw the brain on sample data and called it compelling. Tom Ashdown promised a proposal by the end of the week, to be reviewed with Bruce. No price was discussed on the call.
What was said
What this says
Current to 11 Oct 26Rhona Aitken, Head of Operations, saw the brain on sample data and called it compelling. Tom Ashdown promised a proposal by the end of the week, to be reviewed with Bruce. No price was discussed on the call.
What happened: Tobias Renwick ran a sandbox demo mirroring Stenhouse's CRM, scheduling system, EHR and call recordings. Rhona asked about stale data, breakages, user numbers, training, rollout and support.
Customer view: Rhona's reaction to the cross-system query was "Wow", and she closed by calling it "really compelling". Her questions were practical: what happens when a source changes, and what happens when something breaks.
Commercial: Tom pitched Growth: up to forty users, eight weeks to roll out, quarterly QBRs and a one-hour first response. He committed to a proposal covering scope, timeline and pricing by the end of the week.
Watch: Rhona is not the sole decision-maker, as the proposal is to be reviewed with Bruce, whose role the evidence does not show. The evidence does not show a budget or a rival.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the proposal with scope, timeline and pricing by the end of the week of the call.
- Rhona Aitken to review the proposal with Bruce.
Risks
Current to 9 Oct 26- Bruce, who will review the proposal, was not on the call and his view is unknown.
- Rhona's questions about source changes and breakages show data reliability matters to her.
Opportunities
Current to 9 Oct 26- A Growth proposal covering several teams, with eight weeks of implementation and quarterly QBRs.
Transcript
Tom Ashdown NoneRhona, great to see you. This is Tobias, our CTO. He's going to walk you through the brain on your data.
Tobias Renwick NoneThanks, Rhona. So what I'm showing is the brain running against sample data mirroring your CRM, scheduling system, EHR, and call recordings. This is a sandbox, nothing live yet.- Tobias Renwick NoneLet me show you a query. Show me all patients with no appointment in the last four weeks but with an outstanding follow-up call. The brain searches all four systems in parallel and brings back the result.
Rhona Aitken NoneWow. Without this I'd need to pull from each system separately and then cross-reference.- Tobias Renwick NoneExactly. To be precise, the brain is doing that stitching for you, every night. Your data refreshes by seven in the morning UK time on business days.
- Rhona Aitken NoneWhat if one of our systems changes, like a patient record gets updated in the EHR?
- Tobias Renwick NoneThe connector picks it up and syncs it with the brain on the nightly refresh. So you're always working with current data.
- Rhona Aitken NoneAnd if something breaks?
- Tobias Renwick NoneWe monitor the connectors. If one stops loading, you get an alert. The honest answer is most issues are on the source system side, permission changed, that kind of thing, but we help you diagnose.
- Rhona Aitken NoneHow many users can have access?
- Tom Ashdown NoneGrowth is up to forty. You could have clinicians, admin staff, whoever needs to ask questions.
- Rhona Aitken NoneAnd training, do we need to train everyone?
- Tom Ashdown NoneWe do on-site training during implementation. A few sessions to get people comfortable asking questions in natural language.
- Rhona Aitken NoneWhat's the rollout like?
- Tobias Renwick NoneWe start with the connectors and data load, eight weeks for Growth. We phase the user onboarding so people aren't overwhelmed.
- Rhona Aitken NoneAnd support after go-live?
- Tom Ashdown NoneYou get support access and quarterly QBRs to check adoption and value. One-hour first response for issues.
- Rhona Aitken NoneThis is really compelling. What's the next step?
- Tom Ashdown NoneI'll get a proposal over. Scope, timeline, and pricing. You can review with Bruce.
- Rhona Aitken NonePerfect. When?
- Tom Ashdown NoneBy end of this week.
- Tobias Renwick NoneGood to chat, Rhona. Any technical questions, just shout.
- Rhona Aitken NoneWill do. Cheers, both.