Oosterdijk Logistiek
What the paper says
Document roll-up
Current to 14 Oct 26All nine Oosterdijk Logistiek documents were read. The executed order form of 12 Dec 2025 sets a Growth subscription at £50k a year, 29 Dec 2025 to 28 Dec 2026, billed quarterly in advance. The executed MSA and order form disagree on the refresh deadline's time zone.
Executed: The order form signed 12 Dec 2025 sets a Growth subscription at £50k a year plus £12k implementation, total £62k, for 29 Dec 2025 to 28 Dec 2026. The MSA and the DPA were executed the same day.
The order form includes 40 active users and 8 connectors (hard limit), billed quarterly in advance at 30 days net. Its service levels are 99.5% availability, a P1 first response in 1 business hour and a nightly refresh by 07:00 UK time.
Open items: The executed copies of 12 Dec 2025 supersede four earlier documents, and all four match the executed £50k:
- Proposal v1, a draft of 29 Oct 2025
- the Proposal of 3 Nov 2025, stored as final
- MSA v2, a draft of 24 Nov 2025
- Order Form v3, a draft of 4 Dec 2025
Contradictions: The executed MSA puts the nightly refresh deadline at 07:00 customer local time, while the executed order form says 07:00 UK time. Both are executed paper, so this needs settling before renewal.
The MSA v2 draft of 24 Nov 2025 says all eight connectors are to be live within 8 weeks of signature. The executed order form gives no connector go-live dates, so a customer relying on the draft could expect a commitment the signed paper does not hold.
Commitments: The executed MSA limits P1 support to 07:00 to 19:00 UK time, Monday to Friday. It makes service credits the sole remedy for availability failures, with claims due within 30 days of month-end.
Liability is capped at fees paid in the preceding 12 months. The executed DPA limits processing to the customer's own Snowflake account and requires breach notice without undue delay and 30 days' notice of material sub-processor changes.
Gaps: No executed document states a renewal clause, a notice period or auto-renewal, and none names its signatories. The service period ends 28 Dec 2026, so the renewal conversation is due.
The onboarding plan of 3 Jan 2026 does not show whether go-live was reached.
Executed terms
Current to 9 Oct 26- BillingQuarterly in advanceSource: doc_176_008
- End2026-12-28Source: doc_176_008
- Price£50,000 annual subscriptionSource: doc_176_008
- Service levels["Availability 99.5% (excludes scheduled maintenance)", "P1 first response 1 business hour", "Nightly refresh by 07:00 UK time on business days", "Service credit 10% of monthly fee per month of availability shortfall"]["Availability 99.5% (excludes scheduled maintenance)", "P1 first response 1 business hour", "Nightly refresh by 07:00 UK time on business days", "Service credit 10% of monthly fee per month of availability shortfall"] · Source: doc_176_008
- Start2025-12-29Source: doc_176_008
- Term months12Source: doc_176_008
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft master services agreement, Growth tier draft · contract · 24 Nov 2025
- Draft Growth tier order form draft · order form · 4 Dec 2025
- Signed Growth master services agreement executed · contract · 12 Dec 2025
- Executed data processing agreement executed · dpa · 12 Dec 2025
- Executed Growth order form executed · order form · 12 Dec 2025
- Onboarding (1)
- Growth onboarding plan issued · onboarding plan · 3 Jan 2026
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 29 Oct 2025
- Growth tier subscription proposal issued · proposal · 3 Nov 2025
- Security (1)
- Security questionnaire answers, Growth tier issued · security questionnaire · 23 Oct 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Oosterdijk Logistiek - Master Services Agreement (signed) | Oosterdijk Logistiek - Order Form (signed) | The executed MSA sets the nightly refresh deadline at 07:00 customer local time; the executed order form sets it at 07:00 UK time. |
| Oosterdijk Logistiek - Master Services Agreement v2 | Oosterdijk Logistiek - Order Form (signed) | The MSA v2 draft of 24 Nov 2025 says all eight connectors are to be live within 8 weeks of signature; the executed order form states no connector go-live dates. |