Oosterdijk Logistiek - Master Services Agreement (signed)
Documentexecuted Oosterdijk Logistiek · contract · executed · 2025-12-12
Executed one-year master services agreement between BB-Demo Ltd and Oosterdijk Logistiek, signed 12 Dec 2025. Growth tier: annual subscription £50k, availability 99.5%, P1 first response within 1 business hour. Expires 28 Dec 2026.
What it says
What this says
Current to 13 Oct 26Executed one-year master services agreement between BB-Demo Ltd and Oosterdijk Logistiek, signed 12 Dec 2025. Growth tier: annual subscription £50k, availability 99.5%, P1 first response within 1 business hour. Expires 28 Dec 2026.
What it is: the executed master services agreement for the Growth tier, effective 29 Dec 2025 with an expiry date of 28 Dec 2026. It was executed on 12 Dec 2025 and sets out price, service levels and liability.
Commits: annual subscription £50k plus £12k implementation, £62k total contract value. Billing is "quarterly in advance" with 30 days net payment; availability is 99.5% and P1 first response is within 1 business hour.
Unusual: service credits are "the sole remedy for availability failures" and claims must be made within 30 days of month-end. P1 support is limited to 07:00 to 19:00 UK time, Monday to Friday.
Not settled: the text states no renewal mechanism, auto-renewal or notice period, and names no signatories. It does not say whether the £50k is subject to any discount.
As found in this document
Current to 9 Oct 26- Date end28 Dec 2026Source: object_read:doc_176_006
- Date signed12 Dec 2025Source: object_read:doc_176_006
- Date start29 Dec 2025Source: object_read:doc_176_006
- Price£50,000Source: object_read:doc_176_006
- TermOne yearSource: object_read:doc_176_006
- Annual subscription£50,000Source: object_read:doc_176_006
- Implementation£12,000Source: object_read:doc_176_006
- Total contract value£62,000Source: object_read:doc_176_006
- BillingSubscription is billed quarterly in advance. Implementation is due on order signature.Subscription is billed quarterly in advance. Implementation is due on order signature. · Source: object_read:doc_176_006
- Payment terms30 days net from invoiceSource: object_read:doc_176_006
- Availability99.5% monthly uptimeSource: object_read:doc_176_006
- P1 supportCritical issue first response within 1 business hour, Monday to Friday, 07:00 to 19:00 UK timeCritical issue first response within 1 business hour, Monday to Friday, 07:00 to 19:00 UK time · Source: object_read:doc_176_006
- Data refreshNightly batch processing completes by 07:00 customer local time on business daysNightly batch processing completes by 07:00 customer local time on business days · Source: object_read:doc_176_006
- Service credits10% of that month's subscription fee if monthly availability falls below 99.5%10% of that month's subscription fee if monthly availability falls below 99.5% · Source: object_read:doc_176_006
- Credit claimsMust be submitted within 30 days of month-endMust be submitted within 30 days of month-end · Source: object_read:doc_176_006
- Liability capFees paid in the preceding 12 monthsFees paid in the preceding 12 months · Source: object_read:doc_176_006
The document
Body
Oosterdijk Logistiek, Master Services Agreement
Parties and Effective Date
This Agreement is made between BB-Demo Ltd ("Supplier") and Oosterdijk Logistiek ("Customer").
Effective Date: 29 December 2025 Expiry Date: 28 December 2026 Term: One year
Service Description
The Company Brain is a unified data analytics platform built within the customer's Snowflake account. It provides AI-queryable access across CRM, calls, emails, support tickets, product usage and financial data, enabling teams to search and analyse information without manual reconciliation.
Subscription and Pricing
| Item | Amount |
|---|---|
| Tier | Growth |
| Annual subscription | £50k |
| Implementation | £12k |
| Total contract value | £62k |
Subscription is billed quarterly in advance. Implementation is due on order signature. All amounts in GBP.
Payment Terms: 30 days net from invoice.
Service Levels
Availability
The Service maintains 99.5% monthly uptime across all system components, measured from first request to final response. Scheduled maintenance, published 7 days in advance, is excluded.
Read the whole document (2,016 characters)
P1 Support
Critical issue first response within 1 business hour, Monday to Friday, 07:00 to 19:00 UK time.
Data Refresh
Nightly batch processing completes by 07:00 customer local time on business days.
Service Credits
If monthly availability falls below 99.5%, customer receives 10% of that month's subscription fee. Service credits are the sole remedy for availability failures. Claims must be submitted within 30 days of month-end.
Data Protection
Customer data is processed within the customer's Snowflake account. A separate Data Processing Agreement governs data handling under UK GDPR and applicable data protection laws.
Liability
Neither party is liable for indirect, incidental or consequential damages. Supplier's total liability is capped at fees paid in the preceding 12 months.
Executed: 12 December 2025
Version: 1
Unusual terms
Current to 9 Oct 26- Subscription billed quarterly in advance
- Service credits are the sole remedy for availability failures
- Credit claims within 30 days of month-end
- P1 support window 07:00 to 19:00 UK time, Monday to Friday