Bayard Lane Payments
What the paper says
Document roll-up
Current to 12 Oct 26The executed order form, MSA and DPA, all dated 27 Feb 2026, set the Growth tier from 13 Mar 2026 to 12 Mar 2027 at £50k a year plus £12k implementation. Connector timing and service credit scope differ across documents, and no customer signatory is named.
Executed: Three documents were executed on 27 Feb 2026: the order form, the Master Services Agreement and the Data Processing Agreement. The order form sets the Growth tier from 13 Mar 2026 to 12 Mar 2027, with up to 40 users and up to 8 connectors.
Price and billing: The order form states a £50k annual subscription and a £12k implementation fee. The subscription is billed annually in advance on 30 days net.
Open items: Two drafts remain on file. Proposal v1 is dated 22 Jan 2026, and MSA v2 is dated 11 Feb 2026.
Superseded draft: MSA v2 was superseded on 27 Feb 2026, and its terms as read match the signed MSA. The 27 Jan 2026 proposal and the 19 Jan 2026 security questionnaire are pre-sale documents, not contracts.
Contradictions: Three differences need resolving.
- Connector timing: the signed MSA puts all connectors live within fourteen days of the Start Date, but the 17 Mar 2026 onboarding plan has them due live in weeks two to five.
- SSO and SCIM: the 19 Jan 2026 security questionnaire presents both as Growth features, but the executed order form states no SSO or SCIM, and standard terms place them in Enterprise.
- Service credits: the signed MSA ties the 10% credit to availability below 99.5%, but the order form gives the 10% without saying what it covers.
Commitments: The service levels are 99.5% availability measured monthly, a P1 first response within 1 business hour and a nightly refresh complete by 07:00 customer local time. The signed MSA limits the P1 hour to 09:00 to 17:00 UK time for a New York customer.
Contract terms: The signed MSA adds termination for convenience on ninety days' notice after the first year, and late payment interest at five percent per annum. The DPA commits BB-Demo to encryption, audit rights, and return or deletion of data on termination.
Gaps: This roll-up covers all eight documents. The order form and the DPA do not name who signed for the customer, and no executed document states a renewal mechanism or notice period.
Delivery: The onboarding plan names no customer implementation lead. No document shows whether go-live happened or whether connectors met the fourteen-day commitment.
Executed terms
Current to 9 Oct 26- BillingAnnual subscription in advance, 30 days netAnnual subscription in advance, 30 days net · Source: doc_098_007
- End2027-03-12Source: doc_098_007
- Price£50,000 annual subscriptionSource: doc_098_007
- Service levels["99.5% availability measured monthly", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time, business days", "Service credit 10% of one month's subscription fee"]["99.5% availability measured monthly", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time, business days", "Service credit 10% of one month's subscription fee"] · Source: doc_098_007
- Start2026-03-13Source: doc_098_007
- Term months12Source: doc_098_007
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft master services agreement, Growth tier draft · contract · 11 Feb 2026
- Executed Growth tier MSA executed · contract · 27 Feb 2026
- Data processing agreement executed · dpa · 27 Feb 2026
- Growth tier order form executed · order form · 27 Feb 2026
- Onboarding (1)
- Eight-week Growth onboarding plan issued · onboarding plan · 17 Mar 2026
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 22 Jan 2026
- Growth tier proposal with implementation issued · proposal · 27 Jan 2026
- Security (1)
- Growth tier security questionnaire issued · security questionnaire · 19 Jan 2026
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Bayard Lane Payments - Master Services Agreement (signed) | Bayard Lane Payments - Onboarding Plan | The signed MSA commits all connectors live within fourteen days of the Start Date. The onboarding plan has connectors due live by the end of Phase 2, in weeks two to five. |
| Bayard Lane Payments - Security Questionnaire | Bayard Lane Payments - Order Form (signed) | The 19 Jan 2026 security questionnaire states SSO and SCIM are available on the Growth tier. The executed order form states no SSO or SCIM for Growth. |
| Bayard Lane Payments - Master Services Agreement (signed) | Bayard Lane Payments - Order Form (signed) | The signed MSA ties the 10% service credit to availability below 99.5%. The order form states the 10% credit without saying what it covers. |