Ellerby Dental Group

The executed order form of 1 Apr 2026 sets Growth at £44,000 per year to 22 Apr 2027, auto-renewing unless 30 days' notice is given. The executed MSA expired 22 Apr 2026 and renews only on written agreement, which conflicts with the order forms.

Executed: The order form signed 1 Apr 2026 sets the current term: Growth at £44,000 per year, 23 Apr 2026 to 22 Apr 2027, annual in advance on Net 30 days. It auto-renews on 22 Apr 2027 unless either party gives 30 days' written notice.

First term: The MSA, DPA and order form signed 9 Apr 2025 covered 23 Apr 2025 to 22 Apr 2026. That term priced Growth at £39,600 a year after a 10% first-term discount, plus £12,000 implementation, and has ended.

Open items: Two drafts remain on file, Proposal v1 of 5 Mar 2025 and MSA v2 of 24 Mar 2025, both superseded by the paper signed 9 Apr 2025. The final proposal of 10 Mar 2025 is unsigned and is not a contract.

Contradictions:

• Renewal mechanism: the executed MSA renews only on written agreement, while both executed order forms renew automatically unless 30 days' written notice is given.
• Notice period: the draft MSA of 24 Mar 2025 asks the customer for at least 90 days' notice, against 30 days in the executed order forms.
• P1 wording: the executed MSA says 1 hour, while the order forms say 1 business hour.

Commitments: The 1 Apr 2026 order form commits 99.5% availability with a credit of 10% of one month's fee, P1 first response of 1 business hour, and nightly refresh complete by 07:00 customer local time on business days. Freshness is not credited.

Data: The executed DPA keeps data in the customer's UK Snowflake account and gives 30 days' notice of sub-processor changes. It runs for the same term as the MSA.

Price at renewal: The next renewal on 22 Apr 2027 starts after 1 Jul 2026, so under the price book the v2 Growth list of £50,000 applies, a rise of 13.6% on the v1 list.

Gaps: No executed MSA renewal is held after 22 Apr 2026, though the 2026 order form may serve as the written agreement the MSA requires. The DPA term follows the MSA, so its current cover is unclear.

Signatures: The 2025 order form's customer signature line and date are blank in this copy, and the 2026 form names no customer signatory. The 2026 form states no user or connector limits; all nine documents were read.

AI · claude-opus-5-5 · 12 Oct 2026