Tanjong Arc Logistics

No executed order form is held for Tanjong Arc Logistics. The final proposal of 5 Oct 2026 offers Growth at £12,000 implementation and £50,000 a year. It differs from the 30 Sep 2026 draft on billing and the subscription start.

Executed: none of the three documents is executed, so no price, term, start date or service level is contracted. Every figure below is an offer, not a contract.

Open items: the Proposal of 5 Oct 2026, stored as final, is from Tom Ashdown for the Growth tier. It offers a £12,000 implementation over eight weeks from order form execution and a £50,000 annual subscription.

That proposal shows a £62,000 total deal value. This adds a one-off fee to an annual fee, so it is not ARR.

The Proposal v1 of 30 Sep 2026 is still stored as draft. It offers the same £12,000 and £50,000 for Growth with up to 40 users and up to 8 connectors.

Contradictions: the 30 Sep 2026 draft bills the subscription annually in advance, net 30, with the subscription year starting from go-live. The 5 Oct 2026 final proposal allows annual or quarterly billing in advance on 30-day terms and states no go-live start.

The draft also lists a quarterly support check-in alongside QBRs, which the final proposal's read does not mention. The customer may rely on either version until an order form settles it.

Commitments: there are no live obligations, because nothing is executed. The Security Questionnaire of 12 Sep 2026, completed by Hannah Lowe and stored as final, describes standard Growth terms rather than contracted ones.

The questionnaire's Growth terms are a nightly refresh complete by 07:00 local time on business days and a one business hour response for critical incidents. Its availability answer gives no percentage and no credit size.

Gaps: neither proposal states a P1 response time, connector delivery dates, signatory, signing date, term length or renewal date. The roll-up covers all three documents held, and each one was read.

AI · claude-opus-5-5 · 11 Oct 2026