Tanjong Arc Logistics - Security Questionnaire
Documentfinal Tanjong Arc Logistics: documents · security_questionnaire · final · 2026-09-12
Completed security questionnaire for Tanjong Arc Logistics, written by Hannah Lowe on 12 Sep 2026, marked Final. It describes the Growth tier and gives no availability percentage, no price and no figured P1 time beyond one business hour.
What it says
What this says
Current to 11 Oct 26Completed security questionnaire for Tanjong Arc Logistics, written by Hannah Lowe on 12 Sep 2026, marked Final. It describes the Growth tier and gives no availability percentage, no price and no figured P1 time beyond one business hour.
What it is: a one-page security questionnaire, version 1, completed by Hannah Lowe, Solutions Engineer at B-Brain, on 12 Sep 2026. Its status is Final and its tier is Growth.
Commits: it states "The brain refreshes nightly, completing by 07:00 your local time on business days." It also states "Growth tier commits to a one business hour response for critical incidents."
Unusual: nothing off the standard Growth terms. The data is held "In your own Snowflake account, in your region", and the customer manages the encryption keys.
Not settled: the availability answer says only that Growth includes "an availability commitment with service credits", with no percentage or credit size. It is a questionnaire, not an order form, so it sets no price, term or renewal date and does not replace the executed paper.
As found in this document
Current to 9 Oct 26- Data refreshThe brain refreshes nightly, completing by 07:00 your local time on business days.The brain refreshes nightly, completing by 07:00 your local time on business days. · Source: object_read:doc_064_001
- Support responseGrowth tier commits to a one business hour response for critical incidents.Growth tier commits to a one business hour response for critical incidents. · Source: object_read:doc_064_001
- AvailabilityGrowth tier includes an availability commitment with service credits for shortfalls.Growth tier includes an availability commitment with service credits for shortfalls. · Source: object_read:doc_064_001