Wattlebrook Insurance Services
What the paper says
Document roll-up
Current to 11 Oct 26Wattlebrook's executed order form of 13 Mar 2026 sets Starter at £22,000 a year plus £6,000 implementation, 1 Apr 2026 to 31 Mar 2027, auto-renewing. The executed copies show a blank customer signature line, and the proposals fix a £22,000 renewal that the MSA does not.
Executed: Three documents are stored as executed, all dated 13 Mar 2026: the Master Services Agreement, the Data Processing Agreement and the Order Form. The order form sets Company Brain Starter at £22,000 billed annually in advance plus £6,000 implementation, £28,000 total contract value, from 1 Apr 2026 to 31 Mar 2027.
Signatures: Each executed file shows Tom Ashdown signing for BB-Demo, but the Wattlebrook signature line is blank. The stored status says executed, but the text does not show who signed for the customer.
Open items: Proposal v1 (draft, 2 Feb 2026) and the Proposal (final, 5 Feb 2026) quote the same Starter price and scope. Master Services Agreement v2 (draft, 23 Feb 2026) was superseded by the signed MSA of 13 Mar 2026, and its read shows the same price and service levels.
Contradictions: Both proposals state renewal from Year 2 at £22,000. The executed MSA instead lets fees increase at renewal under BB-Demo's then-current pricing, so a customer relying on the 5 Feb 2026 proposal may expect a flat renewal.
The proposals state no service levels, while the executed order form does. This is a gap in the proposals, not a conflict with the executed terms.
Commitments: The executed order form and MSA bind BB-Demo to the following:
- 99.5% availability measured monthly, with a 5% service credit of one month's fee for each month below it.
- P1 first response within 4 business hours.
- Data refresh complete by 07:00 customer local time on business days.
- Up to 4 connectors live within the 4-week implementation, with up to 15 users.
- Invoices payable within 30 days, and automatic renewal unless 90 days' notice is given before 31 Mar 2027.
Gaps: All seven documents were read. The onboarding plan (8 Apr 2026, every phase owned by Hamza Akhtar) does not show whether go-live was signed off, and no document names a Wattlebrook contact.
Executed terms
Current to 9 Oct 26- BillingAnnual in advance, payment 30 days from invoice dateAnnual in advance, payment 30 days from invoice date · Source: doc_032_006
- End2027-03-31Source: doc_032_006
- Price£22,000 annual subscription plus £6,000 implementation£22,000 annual subscription plus £6,000 implementation · Source: doc_032_006
- Service levels["99.5% availability measured monthly", "P1 first response within 4 business hours", "Data refresh complete by 07:00 customer local time on business days", "5% service credit of one month's fee per month below 99.5%"]["99.5% availability measured monthly", "P1 first response within 4 business hours", "Data refresh complete by 07:00 customer local time on business days", "5% service credit of one month's fee per month below 99.5%"] · Source: doc_032_006
- Start2026-04-01Source: doc_032_006
- Term months12Source: doc_032_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft one year services agreement draft · contract · 23 Feb 2026
- Starter master services agreement executed · contract · 13 Mar 2026
- Data processing agreement under MSA unknown · dpa · 13 Mar 2026
- Starter order form with auto-renewal unknown · order form · 13 Mar 2026
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 8 Apr 2026
- Proposals (2)
- Draft Starter tier proposal draft · proposal · 2 Feb 2026
- Starter tier proposal issued · proposal · 5 Feb 2026
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Wattlebrook Insurance Services - Proposal | Wattlebrook Insurance Services - Master Services Agreement (signed) | The 5 Feb 2026 proposal states renewal from Year 2 at £22,000; the executed MSA lets fees increase at renewal under then-current pricing. |
| Wattlebrook Insurance Services - Proposal v1 | Wattlebrook Insurance Services - Master Services Agreement (signed) | The 2 Feb 2026 draft proposal states renewal from Year 2 at £22,000; the executed MSA lets fees increase at renewal under then-current pricing. |