Wattlebrook Insurance Services - Master Services Agreement v2
Documentdraft Wattlebrook Insurance Services: documents · contract · draft · 2026-02-23
Unsigned draft Master Services Agreement for Wattlebrook Insurance Services: one year from 1 Apr 2026 to 31 Mar 2027, Starter subscription £22,000 plus £6,000 implementation. Availability 99.5%, P1 first response within 4 business hours.
What it says
What this says
Current to 11 Oct 26Unsigned draft Master Services Agreement for Wattlebrook Insurance Services: one year from 1 Apr 2026 to 31 Mar 2027, Starter subscription £22,000 plus £6,000 implementation. Availability 99.5%, P1 first response within 4 business hours.
What it is: a draft Master Services Agreement, version 2, filed in the customer's contracts folder. Both signature blocks and dates are blank, and the text is headed "Draft".
Commits: a one year term, £22,000 subscription billed in advance, £6,000 implementation, payment within 30 days, and 99.5% availability with a 5% service credit.
Unusual: it renews automatically for successive one-year periods unless 90 days' written notice is given. Fees may rise at renewal, and service credits are the customer's sole remedy.
Not settled: the evidence does not show an executed copy, who signs for the customer, or whether these terms were agreed. A draft is an open item, not the contracted position.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_032_003
- Date renewal31 Mar 2027Source: object_read:doc_032_003
- Date start1 Apr 2026Source: object_read:doc_032_003
- Price£22,000Source: object_read:doc_032_003
- Subscription fee£22,000 billed in advance at the start of each contract year£22,000 billed in advance at the start of each contract year · Source: object_read:doc_032_003
- Implementation fee£6,000 (4 weeks, up to 4 connectors)£6,000 (4 weeks, up to 4 connectors) · Source: object_read:doc_032_003
- Total Contract Value£28,000Source: object_read:doc_032_003
- Payment termsAll invoices are payable within 30 days of issueAll invoices are payable within 30 days of issue · Source: object_read:doc_032_003
- Availability99.5% uptime measured monthlySource: object_read:doc_032_003
- P1 First ResponseWithin 4 business hoursSource: object_read:doc_032_003
- Data RefreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_032_003
- Service Credit5% of one month's subscription fee for each month availability falls below 99.5%5% of one month's subscription fee for each month availability falls below 99.5% · Source: object_read:doc_032_003
- ImplementationWithin 4 weeks of the contract start date; all promised connectors live within the stated implementation periodWithin 4 weeks of the contract start date; all promised connectors live within the stated implementation period · Source: object_read:doc_032_003
- Non-renewal notice90 days' written noticeSource: object_read:doc_032_003
The document
Body
Wattlebrook Insurance Services - Master Services Agreement v2
Draft
1. Service Description
BB-Demo provides the Company Brain, a cloud-based data analytics and query platform (the "Service") that integrates with the Customer's existing systems and runs within the Customer's Snowflake account.
The Service includes:
- Integration with up to 4 data connectors
- Access for up to 15 users
- Search, chat and pages functionality
- Six-monthly check-in reviews
2. Term
The initial term is one year, from 1 April 2026 to 31 March 2027.
3. Service Fees
| Item | Qty | Unit Price | Net |
|---|---|---|---|
| Company Brain – Starter | 1 | £22,000 | £22,000 |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 |
| Total Contract Value | £28,000 |
The annual subscription of £22,000 is billed in advance at the start of each contract year.
4. Payment Terms
All invoices are payable within 30 days of issue. Payment must be made in GBP to BB-Demo's nominated bank account.
5. Service Levels
Read the whole document (3,282 characters)
| Metric | Commitment |
|---|---|
| Availability | 99.5% uptime measured monthly |
| P1 First Response | Within 4 business hours |
| Data Refresh | Complete by 07:00 customer local time on business days |
| Service Credit | 5% of one month's subscription fee for each month availability falls below 99.5% |
Service credits are the Customer's sole remedy for service level failures.
6. Implementation
BB-Demo will implement the Service within 4 weeks of the contract start date. Implementation includes system setup, data connector installation (up to 4 connectors), user provisioning and training, and go-live support. All promised connectors will be live within the stated implementation period.
7. Data Security and Compliance
Both parties shall comply with applicable data protection laws. BB-Demo processes data on the Customer's behalf within the Customer's Snowflake environment. A separate Data Processing Agreement governs data handling.
8. Fees and Renewal
At the end of the initial term, the subscription will automatically renew for successive one-year periods unless either party provides 90 days' written notice of non-renewal. Fees are subject to increase at renewal in accordance with BB-Demo's then-current pricing.
9. Termination
Either party may terminate for material breach if the breach is not remedied within 30 days of written notice. BB-Demo may terminate if payment is 60 days overdue. Termination ends the Customer's right to use the Service and BB-Demo's obligation to maintain it.
10. Limitation of Liability
Neither party is liable for indirect, incidental or consequential damages. BB-Demo's total liability is limited to the fees paid in the preceding 12 months.
11. Confidentiality
Both parties will keep the other's confidential information secure and disclose it only to those who need to know.
Signature Block
By signing below, both parties agree to the terms above.
BB-Demo Limited
Signature: _______________________ Name: Tom Ashdown Title: Account Executive Date: _______________________
Wattlebrook Insurance Services
Signature: _______________________ Title: Authorised Representative Date: _______________________
Unusual terms
Current to 9 Oct 26- Automatic one-year renewal
- 90 days' notice of non-renewal
- Fees rise at renewal to then-current pricing
- Service credits are sole remedy
- BB-Demo may terminate if payment is 60 days overdue