Wattlebrook Insurance Services - Master Services Agreement (signed)
Documentexecuted Wattlebrook Insurance Services: documents · contract · executed · 2026-03-13
Master Services Agreement for Wattlebrook Insurance Services on the Starter tier: £22,000 a year plus £6,000 implementation. Commits 99.5% availability and P1 first response within 4 business hours. One-year term, auto-renewing.
What it says
What this says
Current to 11 Oct 26Master Services Agreement for Wattlebrook Insurance Services on the Starter tier: £22,000 a year plus £6,000 implementation. Commits 99.5% availability and P1 first response within 4 business hours. One-year term, auto-renewing.
What it is: a one-year Starter subscription with 4 connectors and 15 users, filed as executed. Total contract value is £28,000, made up of the £22,000 subscription and £6,000 implementation.
Commits: availability of 99.5% uptime measured monthly, P1 first response within 4 business hours and data refresh complete by 07:00 customer local time on business days. Invoices are payable within 30 days, and all promised connectors will be live within the 4-week implementation period.
Unusual: the subscription renews automatically unless either party gives 90 days' written notice, and fees may increase at renewal under B-Brain's then-current pricing. Service credits are the Customer's sole remedy for service level failures.
Not settled: the Wattlebrook signature line is blank, so the text does not show who signed for the customer. Only Tom Ashdown is named as a signatory, for B-Brain. The renewal price is not stated.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_032_004
- Date renewal31 Mar 2027Source: object_read:doc_032_004
- Date signed13 Mar 2026Source: object_read:doc_032_004
- Date start1 Apr 2026Source: object_read:doc_032_004
- Price£22,000Source: object_read:doc_032_004
- Availability99.5% uptime measured monthlySource: object_read:doc_032_004
- P1 First ResponseWithin 4 business hoursSource: object_read:doc_032_004
- Data RefreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_032_004
- Service Credit5% of one month's subscription fee for each month availability falls below 99.5%5% of one month's subscription fee for each month availability falls below 99.5% · Source: object_read:doc_032_004
- ImplementationWithin 4 weeks of the contract start date, all promised connectors live within the stated implementation periodWithin 4 weeks of the contract start date, all promised connectors live within the stated implementation period · Source: object_read:doc_032_004
- Payment termsAll invoices are payable within 30 days of issue, in GBPAll invoices are payable within 30 days of issue, in GBP · Source: object_read:doc_032_004
- Implementation fee£6,000Source: object_read:doc_032_004
- Total Contract Value£28,000Source: object_read:doc_032_004
The document
Body
Unusual terms
Current to 9 Oct 26- Auto-renewal for successive one-year periods
- 90 days' written notice of non-renewal
- Fees may increase at renewal under then-current pricing
- Service credits are sole remedy for service level failures