Renewal coming up

Email thread

Marcus Bell proposed a renewal call for the Starter subscription due 22 Nov 2024. Ronald Hetherington deferred it and asked for the fee and terms; Marcus quoted £20k on the same terms.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell proposed a renewal call for the Starter subscription due 22 Nov 2024. Ronald Hetherington deferred it and asked for the fee and terms; Marcus quoted £20k on the same terms.

Ask: the Managing Director did not book a call and asked what the renewal fee and standard terms would be.

Customer view: he said "We'll need to look at this closer to the time", a cautious, non-committal reply with no stated dissatisfaction.

Next: Tom Ashdown is to send the contract. The evidence does not show whether a call was booked.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages3

First message2024-08-29

Last message2024-08-30

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Messages

Marcus Bell 29 Aug 2024 15:12
to Ronald Hetherington
Hi Ronald, Your Starter subscription comes up for renewal on Friday 22 November 2024. I'd like to get something in the diary to discuss how it's been going and what you might need going forward. Shall we book 30 minutes next month? Thanks, Marcus
Ronald Hetherington 30 Aug 2024 15:04
to Marcus Bell
Thanks Marcus. We'll need to look at this closer to the time. Can you confirm what the renewal fee will be and what the standard terms are?
Marcus Bell 30 Aug 2024 16:58
to Ronald Hetherington
The renewal will be on the same terms: £19,500 annually, same features and support as your current agreement. I'll get Tom to send over the contract. Happy to jump on a call if you want to run through anything. Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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