Connector sync issue

Email thread

Rakesh Solanki reported the Zendesk connector had stopped pulling records. Connor Webb found an expired API key and issued a new one; Rakesh confirmed on 14 Apr 2025 that syncing resumed.

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What was said

What this says

As at Fri 9 Oct 2026

Rakesh Solanki reported the Zendesk connector had stopped pulling records. Connor Webb found an expired API key and issued a new one; Rakesh confirmed on 14 Apr 2025 that syncing resumed.

Ask: Rakesh reported nothing had synced for a few days and said the customer end looked fine.

Customer view: He confirmed the fix worked and thanked Connor, so the outcome is positive.

Next: Nothing outstanding. An expired key is a repeat risk for connector sync and data freshness.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-04-03

Last message2025-04-14

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Messages

Connor Webb 3 Apr 2025 08:35
to Rakesh Solanki
Hi Rakesh, I'm looking into your connector issue. Just to confirm - your Zendesk connector isn't pulling new records in. Is that right? When did you last see fresh data come through? Thanks, Connor
Rakesh Solanki 8 Apr 2025 16:47
to Connor Webb
Hi Connor, Yes, that's correct. The connector is set up but nothing's synced for a few days. Our end looks fine, so not sure what's going on. Rakesh
Connor Webb 10 Apr 2025 08:05
to Rakesh Solanki
Found it - your API key expired. I've sent you a new one through the portal. Once you swap that in, the connector should start pulling data again. Let me know once it's done and we'll confirm it's working. Thanks, Connor
Rakesh Solanki 14 Apr 2025 15:29
to Connor Webb
Hi Connor, All done. The connector is syncing again and we're seeing fresh records come through. Thanks for sorting that out! Rakesh

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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