Your Starter subscription: renewal coming up

Email thread

Ardenmore Pension Administration · renewal

Marcus Bell told Elaine Turvey the Starter subscription runs to 29 Aug 2024 and copied Tom Ashdown for terms. It cites £23k a year for 25 licensed users. There is no customer response in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell told Elaine Turvey the Starter subscription runs to 29 Aug 2024 and copied Tom Ashdown for terms. It cites £23k a year for 25 licensed users. There is no customer response in the thread.

Ask: Marcus gave renewal notice, handed commercial terms to Tom, and offered a usage walk-through before the end of June.

Customer view: there is no customer response in the thread, so Elaine's position on renewal is not shown.

Next: Tom is to confirm terms directly. The evidence does not show what terms or price he will propose.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2024-05-31

Last message2024-05-31

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Messages

Marcus Bell 31 May 2024 14:33
to Elaine Turvey
Dear Elaine, This is a note to let you know that Ardenmore's Starter subscription runs to 29 Aug 2024, so the renewal is coming up. I have copied in Tom Ashdown, who looks after the commercial side of your account. For reference, the current subscription is £23,000 a year for 25 licensed users. Tom will confirm the renewal terms with you directly, as that is his area. In the meantime I have pulled together usage figures for your team so you can see who is actually using the brain and what they are asking it. Happy to jump on a call to go through them, and shall we book 30 minutes before the end of June? Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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